Desktop Support Technician I — Growth & Benefits

Dynalectric Company; Portland (OR); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health & Welfare

401(k)

Paid time off

Paid holidays

Flexible spending accounts

Life insurance

Disability insurance

Employee assistance program

Job summary

EMCOR Group is seeking a Desktop Support Technician I to serve as the single point of contact for end users, handling hardware, software, and mobile device support across the organization. You will troubleshoot via in-person, phone, and email channels, escalate complex issues, and help maintain device imaging and asset tracking.

The role emphasizes strong customer service, documentation, and the ability to multi-task in a fast-paced environment within an office setting. Monday–Friday core hours.

Qualifications

• Minimum 1yrs experience as a Desktop Support Technician I or similar role.
• Excellent verbal and written communication skills.
• Experience with current Windows OS.
• Experience with Microsoft O365, Apple IOS, Citrix, MDM environment.
• Experience in responding to ticket-based support system.
• Great customer service skills.
• Great problem-solving skills.
• Ability to multi-task in a fast–paced work environment.

Responsibilities

• Desktop computer support: address user tickets regarding hardware, software and networking; guide users with step-by-step instructions; follow up to ensure workstation functionality.
• Mobile device support: configure phones/tablets, deploy apps, ensure security as validated by Level III tech.
• Asset inventory management: enter equipment, tag assets, record specs and serial numbers; retire old equipment securely.
• Computer setup: imaging with Intune, create user accounts and access according to naming standards.

Skills

Desktop support

Customer service

Windows OS

Microsoft O365

Citrix

MDM environment

Ticketing system

Communication

Tools

Intune

Job description

EMCOR Group is seeking a Desktop Support Technician I to serve as the single point of contact for end users, handling hardware, software, and mobile device support across the organization. You will troubleshoot via in-person, phone, and email channels, escalate complex issues, and help maintain device imaging and asset tracking.

The role emphasizes strong customer service, documentation, and the ability to multi-task in a fast-paced environment within an office setting. Monday–Friday core hours.