Desktop Support Technician – Fast-Paced IT Helpdesk

Wonderful Orchards LLC; Shafter (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Wonderful Orchards LLC in Shafter, CA seeks a Desktop Support Technician to assist office and field users with IT issues. You will handle tickets, fix hardware/software problems, and contribute to device lifecycle management in a fast-paced environment.

Ideal candidates have 2+ years of hands-on IT support, certifications like A+ and Network+, and strong communication skills in a collaborative setting. On-site role with opportunities to improve security and deployment standards.

Qualifications

• High School Diploma or GED; 2+ years IT hardware/software user support.
• CompTIA A+ and Network+ certifications.
• Associate Degree in Computer Science or related field or equivalent experience.
• Proficient with computers, mobile devices, printers, and network basics.

Responsibilities

• Handle service desk tickets and resolve issues with follow-up and closure.
• Monitor and repair IT devices, applications, and services.
• Apply security patches and remediation as required.
• Maintain IT asset inventory and lifecycle.
• Provide deployment support and ensure policy compliance.

Skills

Customer service

Problem solving

Multitasking

Organizational skills

Team collaboration

Education

High School Diploma or GED

Associates Degree preferred

CompTIA A+

Network+

Associate Degree in Computer Science or related field

Tools

Office 365

IT asset management software

Device imaging & policy software

Job description

Wonderful Orchards LLC in Shafter, CA seeks a Desktop Support Technician to assist office and field users with IT issues. You will handle tickets, fix hardware/software problems, and contribute to device lifecycle management in a fast-paced environment.

Ideal candidates have 2+ years of hands-on IT support, certifications like A+ and Network+, and strong communication skills in a collaborative setting. On-site role with opportunities to improve security and deployment standards.