Desktop Support Technician - Beavercreek, OH

VetJobs; Beavercreek (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Compucom Staffing is seeking a Desktop Support Technician for an onsite role in Beavercreek, OH. You will repair and image PCs, troubleshoot hardware and software, and provide hands-on end-user support at the client site.

Responsibilities include maintaining IT assets, supporting Office 365 and Windows 10 environments, and assisting with network and server-related tasks as part of a fast-paced enterprise setting.

Qualifications

• High School diploma or GED required.
• Experience with asset management and enterprise server/network support.
• Proactive, positive attitude with strong customer service orientation.

Responsibilities

• Repair, test, image and clean PCs, laptops, monitors, printers, and related hardware.
• Troubleshoot software and peripherals; set up and configure hardware.
• Provide onsite IT support to end users at the customer site in Beavercreek, OH.

Skills

Asset management

Enterprise server support

Enterprise network support

Office 365

Windows 10 Pro

Imaging

Ticketing systems

End-user support

Self-management

Education

High School/GED

Tools

Ticketing systems

Imaging

Windows OS

Job description

Job Description

AtCompucomStaffing,you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is looking for a qualified Desktop Support Technician to join the team onsite in Beavercreek, OH.

Duties And Responsibilities

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
• Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Assist Site Leader in the execution of established processes and escalations
• Assist with installations, configurations, upgrades, patches, and other maintenance actives of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration task both planned or during emergency

Auto req ID

484682BR

Minimum Education Required

High School/GED

Required Experience

Skills and Qualifications

• Experience with asset management
• Strong understanding or work experience of server and network support within an enterprise. Support being provided is Hands and Feet
• Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction
• Demonstrate high energy given fast-paced environment
• Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
• Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems
• Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• Ability to work with strong personalities
• Managing stress while being able to deescalate tense users is a key attribute
• Get work done independently, and for attendance for availability to work scheduled hours
• Trusted to work proactively is a key attribute given limited site IT Leaders
• Ability to handle multiple projects
• Experience working in an enterprise environment
• Be physically able to lift up to 40lbs, bend, crawl and climb
• Be able to be on their feet and walk potentially a good portion of the day while visiting customers' work area

Wage Range

The rate for this position is between $18.00 - $24.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

City*

Beavercreek

State*

Ohio

Job_Category

Information Technology

Job Code

IT Information Technology

Affiliate Sponsor

Compucom

Salary Range

$30,000-$45,000