Desktop Support Specialist

SISL Global; Crystal Springs (MS); On-site; USD 40,000 - 52,000; Full time

Job summary

SISL Global is seeking an IT Support Technician to install, configure, and maintain desktops, laptops, mobile devices, and related software at multiple sites in Mississippi.

You will handle on-site end-user support, manage tickets within SLAs, and coordinate with vendors for hardware provisioning, warranty repairs, and equipment refreshes. The role requires readiness for on-call shifts and collaboration with security/compliance teams.

Qualifications

• Provide hands-on end-user IT support across desktop, mobile and peripherals.
• Manage tickets and communicate progress within SLAs.
• Coordinate with vendors for hardware provisioning and repairs.

Responsibilities

• Install and configure desktops, laptops, mobile devices, peripherals and software.
• Perform break–fix support, desk-side assistance, data migration, and device refreshes.
• Coordinate with external vendors for hardware provisioning, warranty repairs.
• Support security controls, access reviews, and facility inspections.
• Participate in on-call support including after-hours as needed.

Skills

End-user support

Ticket management

On-site IT support

Desktop setup

Vendor coordination

Disaster recovery support

On-call support

Security/compliance awareness

Job description

• Install and configure desktops, laptops, mobile devices, peripherals, and related software.
• Perform break–fix support, desk-side assistance, IMACD activities, data migration, device refreshes, and other technical tasks.
• Execute onsite updates, configuration changes, and software installations.
• Provide hands-on technical assistance and support to end users.
• Identify potential issues that may affect end-user experience and take proactive measures to resolve or prevent them.
• Manage assigned tickets and ensure timely resolution and closure within defined SLAs, providing regular updates to end users as required.
• Coordinate with external vendors for hardware provisioning, warranty repairs, and replacements.
• Support end-user activities related to security controls, compliance checks, access reviews, and facility inspections.
• Collaborate with Level 3 support teams and project groups for service enhancements, maintenance activities, and upgrades.
• Provide IT support for on-site and off-site events or meetings, including setup, coordination with venue IT/AV teams, and standby support.
• Assist in disaster recovery activities and provide immediate response support during emergencies at local sites.
• Participate in on-call support on a rotational basis, including outside normal business hours when required.
• Provide hands-and-feet support for network, data, and voice infrastructure.