Desktop Support Technician

Insight Global; Tampa (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Flexible hours

Onsite work across Tampa Bay area

Job summary

Insight Global is seeking a Desktop Support Technician to join one of our clients' internal IT teams. This role provides hands‑on technical support for desktops, laptops, mobile devices, printers, and connectivity, with a focus on delivering excellent customer service.

You will handle workstation setup, imaging, Microsoft 365 support, user accounts, password resets, and basic AV for meetings; travel between Tampa‑area offices as needed.

Qualifications

• 1-2+ years of hands‑on Desktop Support or End User Support experience.
• Experience troubleshooting Windows workstations and laptops.
• Experience with hardware setup, imaging and device troubleshooting.
• Experience supporting Microsoft 365 applications.
• Strong customer service and communication for non‑technical users.

Responsibilities

• Provide hands‑on technical support to end users for desktop, laptop, mobile devices, printers, and connectivity.
• Handle workstation setup, imaging, configuration, account assistance and password resets.
• Support Microsoft 365 and peripheral devices; assist with basic AV for meetings.
• Troubleshoot and resolve tickets with a focus on a customer‑first experience.
• Travel between Tampa area offices as needed and work onsite.

Skills

Desktop Support

Windows Troubleshooting

Microsoft 365

Customer Service

Ticketing Systems

Driver's license

Education

CompTIA A+ Certification

ITIL Certification

Tools

Ticketing System

Job description

Job Description

Insight Global is seeking a Desktop Support Technician to join one of our clients' internal IT teams. This individual will provide hands‑on technical support to end users, troubleshooting and resolving desktop, laptop, mobile device, hardware, software, printer, and connectivity issues while delivering an exceptional customer experience. Responsibilities include workstation setup and deployment, device imaging and configuration, Microsoft 365 support, user account assistance, password resets, peripheral troubleshooting, and basic AV support for conference rooms and meetings. The ideal candidate will have 1-2 years of desktop support experience, strong technical troubleshooting abilities, excellent communication skills, and a customer‑first mindset with a passion for helping users resolve issues efficiently and professionally. This position offers flexible hours and averages 35 hours per week. Candidates will primarily work onsite throughout the Tampa Bay area, providing support across multiple office locations as business needs require.

Skills and Requirements

• 1-2+ years of hands‑on Desktop Support, Help Desk, or End User Support experience.
• Experience troubleshooting and supporting Windows workstations and laptops
• Experience with hardware setup, deployment, imaging, and device troubleshooting.
• Experience supporting Microsoft 365 applications.
• Experience troubleshooting printers, peripherals, docking stations, monitors, and mobile devices.
• Strong customer service and communication skills with the ability to support non‑technical users
• Experience creating, updating, and resolving tickets in an IT ticketing system.
• Active driver's license and ability to work onsite and travel between Tampa‑area office locations as needed.
• CompTIA A+/ ITLL Certifications highly preferred.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].