IT Support Technician (Multiple Openings)

Insight Global; Tampa (FL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Job summary

Insight Global in Tampa is seeking IT support professionals for a 12-Month Contract through 10/1/2027 to join a fast-paced team. You will provide a mix of workstation deployment, desktop support, service desk support, mobile device assistance, and basic A/V support.

The ideal candidate has 1–2 years of IT support experience, demonstrates excellent customer service, and can troubleshoot across hardware, software, and connectivity. After-hours support may be required.

Qualifications

• 1–2 years IT support or service desk experience.
• Experience with workstation setup, deployment, imaging, or troubleshooting.
• Experience supporting hardware, software, mobile devices, and A/V support.

Responsibilities

• Provide technical support for desktops, laptops, peripherals, and end-user devices.
• Configure, deploy, and support Windows-based workstations.
• Perform device imaging, setup, deployment, and replacement activities.
• Troubleshoot hardware, software, connectivity, and performance issues.
• Support mobile devices and related technologies.
• Respond to and resolve technical support requests in person and through ticketing systems.
• Deliver a high level of customer service while supporting business users.
• Participate in workstation refreshes, technology rollouts, and other IT initiatives.
• Document and track technical issues and resolutions.

Skills

IT Support

Desktop Support

Customer Service

Windows Deployment

Imaging

Education

CompTIA A+

ITIL Certification

Job description

12-Month Contract through 10/1/2027 (with ongoing extensions)

$19-$22/hour (based on experience)

Position Overview:

A client of Insight Global is looking for several IT support professionals to join their team in Tampa.

These positions will provide a mix of workstation deployment, desktop support, service desk support, mobile device assistance, and basic A/V support.

The ideal candidate will have experience supporting end users, troubleshooting technical issues, and delivering excellent customer service in a fast-paced environment. Successful individuals will work across a variety of IT support functions, helping users with hardware and software support, device deployments, technical troubleshooting, and day-to-day technology needs.

Responsibilities

• Provide technical support for desktops, laptops, peripherals, and end-user devices
• Configure, deploy, and support Windows-based workstations
• Perform device imaging, setup, deployment, and replacement activities
• Troubleshoot hardware, software, connectivity, and performance issues
• Support mobile devices and related technologies
• Respond to and resolve technical support requests in person and through ticketing systems
• Deliver a high level of customer service while supporting business users
• Participate in workstation refreshes, technology rollouts, and other IT initiatives
• Document and track technical issues and resolutions

Required Qualifications

• 1-2 years of IT support, desktop support, help desk, deployment, or service desk experience
• Experience with workstation setup, deployment, imaging, or troubleshooting
• Experience supporting hardware, software, mobile devices, and A/V support.
• Strong customer service and communication skills
• Ability to occasionally provide after-hours support for meetings and events

Preferred Qualifications

• CompTIA A+
• ITIL Certification
• Experience supporting users in an enterprise environment

Exact compensation may vary based based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.