Traveling Desktop Support Technician

Insight Global; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Insight Global is seeking a Traveling Desktop Support Technician to provide onsite technical support across multiple retail and business locations within an assigned region. You will troubleshoot desktops, laptops, printers, scanners, and mobile devices, respond to tickets, document steps, and escalate as needed to meet SLAs.

The role emphasizes travel to sites daily, with 1–4 hour drives and occasional overnights; expect collaboration with store leaders and end users, basic training delivery,

Qualifications

• Minimum of 1-3 years of desktop support, field services, or technical operations experience.
• Experience with Windows OS and iOS devices.
• Experience supporting PCs, printers, scanners, and mobile devices.
• Experience with a ticketing system.
• Basic networking experience.
• Associates degree and technical certifications.
• Ability to lift and move up to 50 lbs.
• Experience with Active Directory, Windows OS, M365, and remote support tools.
• Experience working in a travel-heavy position and in retail/POS environments is a plus.

Responsibilities

• Respond to service tickets and document troubleshooting steps.
• Escalate complex issues and ensure ticket resolution within SLAs.
• Assist with imaging, configuration, deployment, replacements, and preventive maintenance.
• Support store openings, remodels, and relocations; coordinate with vendors.
• Maintain technology inventory and participate in refresh projects.
• Provide basic technology training and ensure a positive support experience.
• Interact with store leaders and end users to deliver quality support.

Skills

Desktop support

Windows OS

iOS devices

Ticketing system

Networking basics

Active Directory

M365

Remote support tools

Travel-heavy role

Retail/POS systems

Education

High school diploma or equivalent

Associate degree or technical certifications

Tools

ServiceNow

Job description

Job Description

A client of Insight Global is looking for a Traveling Desktop Support Technician to join their team. Dau to da, they will be providing onsite technical support across multiple retail and business locations within an assigned region. They will troubleshoot and resolve issues involving desktops, laptops, Citrix, Microsoft products, POS systems, printers, scanners, tablets, mobile devices, and network connectivity. Responsibilities include responding to service tickets, documenting troubleshooting efforts, escalating complex issues when needed, and ensuring tickets are resolved within established service levels. The technician will also assist with equipment imaging, configuration, deployment, replacements, preventive maintenance, and technology refresh projects. In addition, they will support store openings, remodels, and relocations, coordinate with vendors for repairs and installations, and maintain technology inventory. Success in this role requires strong customer service skills, as they will regularly interact with store leaders and end users, provide basic technology training, and ensure a positive support experience. The role is highly travel-focused, requiring travel to multiple sites everyday, drives of up to 1-4 hours, occasional overnight stays, and more than 50% regional travel overall.

Skills and Requirements

• Minimum of 1-3 years of experience in desktop support, field services, or technical operations preferred. Hands on technical support experience required.
• Experience with Windows OS and IOS Devices.
• Experience supporting PCs, laptops, printers, scanners, and mobile devices.
• Experience with a ticketing system
• Basic networking experience
• High school diploma or equivalent.
• Ability to life and move up to 50 lbs.
• ServiceNow Experience
• Experience working in a travel heavy position
• Experience with retail and POS environments is a plus.
• Experience with Active Directory, Windows OS, M365, and Remote support tools.
• Associates degree and other technical certifications.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].