Information Technology Support Engineer

Teceze USA; Shakopee (MN); On-site; USD 52,000 - 76,000; Full time

Job summary

Teceze USA in Minnesota seeks an IT Support Technician to deliver on-site desktop, peripheral, and software support. You will image laptops/desktops, manage inventory, assist with conference room setups, and coordinate with vendors for repairs.

The role emphasizes SLA adherence, VIP support, and documentation of incidents. Experience with Office 365, DHCP/DNS, and remote/onsite assistance is valued; candidates should be prepared for after-hours support.

Qualifications

• Installing, configuring, and maintaining desktop computers and peripherals.
• Imaging laptops/desktops and software applications.
• Printer management and conference room support.

Responsibilities

• Install, move, add, or change IT assets (IMAC).
• Provide VIP, high-touch IT support and coordinate with vendors.
• Document incidents, problems, and resolutions for knowledge base.
• Adhere to defined SLAs and support after-hours meetings/events.

Skills

L1 network troubleshooting

Vendor liaison

Server mounting/movement

DC support

Remote assistance (not primary)

Tools

Office 365

DHCP

DNS

Job description

Detailed Primary Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc