Desktop Support Technician

STI; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A government agency in Virginia is seeking an IT technician to provide support for hardware and software issues. Candidates should have substantial knowledge in Microsoft Operating systems and MS Office, alongside remarkable troubleshooting and customer service skills. The role involves performing installations and configurations while using tools like SCCM and Remote Desktop. An ideal candidate will be open to learning new technologies to enhance IT support.

Qualifications

• Considerable knowledge of Microsoft Operating systems.
• Working knowledge of MS Office including Outlook and MS365.
• Ability to use software tools to remotely connect to workstations.

Responsibilities

• Perform software installations and configurations.
• Troubleshoot hardware and software effectively.
• Provide excellent customer service and communication.

Skills

Microsoft Operating systems familiarity

MS Office including Outlook and MS365

PC hardware knowledge

Troubleshooting skills

SCCM and Remote tools

Analytical skills

Customer service

Openness to learning new technologies

Tools

SCCM

Remote Desktop

Dameware

Job description

About The Role

Virginia Tax seeks qualified resource to be responsible for:

• Considerable knowledge of Microsoft Operating systems; Windows 10 or higher; Working knowledge of MS Office including Outlook and MS365.
• Considerable knowledge of pc hardware, peripherals & networks.
• Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
• Excellent Troubleshooting Skills.
• Ability to perform software installations, configurations and troubleshooting hardware and software.
• Considerable knowledge of SCCM/SMS.
• A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
• Excellent Problem-solving, Analytical, And Team-working Skills.
• Excellent customer service, communication and interpersonal skills.
• An openness to learning new technologies.