Deskside Support Technician

AXA Professionals; Duluth (GA); On-site; USD 44,000 - 52,000; Full time

Job summary

AXA Professionals in Duluth, GA seeks an IT Desktop Support specialist to provide Windows, software and hardware support onsite within a corporate environment.

You will perform device imaging and migrations using SCCM and other deployment tools, configure mobile and AV equipment, manage IT assets, and assist with conference rooms and remote access initiatives. A valid driver's license and 1 year onsite experience are required.

Qualifications

• 1 year onsite or 2-3 years of ICT experience.
• Experience with Office 365 suite.
• Experience with Active Directory and SCCM.
• Ability to pass drug screening and background check.
• Must have valid driver's license.

Responsibilities

• Provide Windows, software and hardware support onsite.
• Perform device imaging and migration using SCCM.
• Deploy IT machines to end users.
• Configure and deploy mobile devices and AV equipment.
• Inventory management of IT assets and auditing.
• Troubleshoot VPN and VDI connectivity.
• FollowKB articles and Best Practices.
• Communicate technical information to non-technical audiences.
• Create and maintain documentation and lifecycle projects.
• Support conference room and remote-access initiatives.
• Assist with office moves and workstation relocations.
• Other duties as assigned.

Skills

Onsite support

Problem solving

Communication

Professionalism

Attention to detail

Rapid response

Driver's license

Education

High School Diploma or equivalent

Tools

Active Directory

SCCM

Office 365

ITSM tools

VPN/VDI tooling

Job description

• Provide Windows, software, and hardware support, onsite in a corporate environment
• Perform device imaging, configuration, and migration using approved tools and procedures, including SCCM and other deployment technologies
• Follow and maintain PC Services build checklists
• Deploy IT machines to end users
• Assist with migrating users from old computers to new Windows 11 devices
• Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
• Inventory management of IT assets including asset auditing
• Troubleshoot VPN and VDI connectivity
• Software, patches and updates installation using corporate distribution tools
• Support interdepartmental moves, office changes, and workstation relocations.
• Follow appropriate KB articles and Best Business Practices
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Create and maintain technical documentation, support workstation moves and lifecycle projects, and assist with conference room, collaboration, and remote-access initiatives.
• Smart Hands remote support for offsite resolver groups
• Assist with conference room and audio/visual equipment
• Other duties as assigned

Job Requirements:

• 1 year onsite or 2-3 years of experience in a technical ICT environment
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
• Excellent problem-solving abilities and attention to detail
• Ability to maintain composure while handling challenging, dynamic, rapid-response support
• Experience with Microsoft Office/ Office 365 suite
• End User Workspace platforms (discovery, asset management, client management);
• End User Microsoft platforms (Active Directory, Office, SCCM);
• ITSM Tool Set (Ticket Management Software) preferred
• Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
• Maintain neat and professional work area and appearance in compliance with site policies
• Demonstrate a high level of professionalism and strong personal interaction skills
• High School Diploma or equivalent
• Maintain valid driver"s license
• Ability to pass standard panel drug screening and background check
• Physical presence at Client location during shift (5days a week)