Desktop Support Technician

A3 Solutions, Inc.; Plymouth (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

A3 Solutions, Inc. is hiring a Desktop Support Technician for a direct, 100% onsite role. You will handle end-user support, hardware setup, imaging, and routine repairs in a professional enterprise environment in the United States.

Responsibilities include Windows OS and Office support, VPN connectivity, and collaboration with Corporate Desk Side Support for IMACs. Excellent customer service is essential to success in this role.

Qualifications

• Experience supporting Windows OS and Microsoft Office in enterprise environments.
• Strong troubleshooting skills for desktops, laptops, and peripherals.
• Excellent customer service and end-user interaction skills.

Responsibilities

• Provide 100% on-site desktop support from 8-5, Monday to Friday.
• Repair and maintain computer hardware and peripherals; install and configure hardware.
• Support desktop and network connectivity, including Wi-Fi and VPN.
• Assist with IMACs and imaging/image recovery; document system changes.

Skills

Windows OS

Microsoft Office

Troubleshooting

Customer service

Hardware setup

Tools

Active Directory

VPN

Imaging software

Job description

Desktop Support Technician - Direct hire opportunity. 100% onsite support. Must be US Citizen.

Job Details:

• 8-5 Monday-Friday, no on call.
• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Desktop and Network Support.
• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC's.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and image recovery.
• Experience doing break / fix repairs on desktops, laptops.
• Install / Re-install various software packages and updates.
• WiFi and VPN connections; Support of wireless devices.
• GREAT Customer Service skills.