Desktop Support Technician

Kelly Science, Engineering, Technology & Telecom; Phoenix (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom seeks a Desktop Field Technician in Phoenix, AZ to provide hands-on technology support in a large enterprise environment. You will troubleshoot end-user hardware/software, respond to help desk tickets, and support mobile devices.

Responsibilities include configuring mobile devices, managing MDM, supporting audio/visual setups in conference rooms, and contributing to documentation. Some after-hours/on-call work is required.

Qualifications

• Experience providing end-user technical support in a fast-paced environment.
• At least one year of Active Directory experience.
• Knowledge of mobile device support and mobile device management tools.
• Experience with Microsoft Intune.
• Experience with Remedy help desk software.
• Strong desktop hardware and software troubleshooting skills.
• Experience supporting mobile applications in a network environment.
• Excellent communication skills and the ability to support internal and external users.
• Ability to safely lift up to 50 pounds.
• Valid Arizona driver’s license and a clean driving record.
• Ability to work evenings, weekends, holidays, or other irregular hours as required.

Responsibilities

• Respond to help desk tickets and provide first- and second-level technical support.
• Troubleshoot desktop and laptop hardware and software issues.
• Support employee mobile devices, including phones, tablets, and laptops.
• Procure, configure, and issue mobile phones to employees.
• Enroll and manage mobile devices through a mobile device management (MDM) solution.
• Troubleshoot mobile applications operating in a network environment.
• Support audio/visual equipment in large conference rooms.
• Perform mobile-device audits, including hardware inventory and usage reviews.
• Use backup and restore tools such as Samsung Smart Switch or iTunes.
• Create and maintain technical documentation, including system specifications and design information.
• Participate in the after-hours and weekend on-call rotation.

Skills

End-user support

Active Directory

Desktop troubleshooting

Mobile device support

MDM concepts

Remedy help desk

Microsoft Intune

Audio/visual support

Documentation

Communication

Lifting 50 lbs

Arizona driver’s license

Evenings/weekends hours

Tools

Remedy

Microsoft Intune

MDM tools

Job description

Term: Ongoing contract with option to convert

Reason for opening: Contractor converted to FTE

About the position

Our client is seeking a Desktop Field Technician to provide responsive, hands-on technology support in a large enterprise environment. You'll troubleshoot end-user hardware and software, respond to help desk tickets, support mobile devices, and help resolve audio/visual issues in conference rooms.

What you'll do

• Respond to help desk tickets and provide first- and second-level technical support.
• Troubleshoot desktop and laptop hardware and software issues.
• Support employee mobile devices, including phones, tablets, and laptops.
• Procure, configure, and issue mobile phones to employees.
• Enroll and manage mobile devices through a mobile device management (MDM) solution.
• Troubleshoot mobile applications operating in a network environment.
• Support audio/visual equipment in large conference rooms.
• Perform mobile-device audits, including hardware inventory and usage reviews.
• Use backup and restore tools such as Samsung Smart Switch or iTunes.
• Create and maintain technical documentation, including system specifications and design information.
• Participate in the after-hours and weekend on-call rotation.

Required qualifications

• Experience providing end-user technical support in a fast-paced environment.
• At least one year of Active Directory experience.
• Knowledge of mobile device support and mobile device management tools.
• Experience with Microsoft Intune.
• Experience with Remedy help desk software.
• Strong desktop hardware and software troubleshooting skills.
• Experience supporting mobile applications in a network environment.
• Excellent communication skills and the ability to support internal and external users.
• Ability to safely lift up to 50 pounds.
• Valid Arizona driver's license and a clean driving record.
• Ability to work evenings, weekends, holidays, or other irregular hours as required.