Desktop Support Technician

Pomeroy; Burbank (CA); On-site; USD 26,000 - 43,000; Full time

Job summary

Pomeroy in Burbank, CA is seeking a Desktop Support Technician / Field Technician to provide hands-on technical support across studio, office, and field environments. You will install, configure, maintain, and troubleshoot computer systems, peripherals, networking gear, mobile devices, and production tech.

The ideal candidate has strong desktop and field service experience, excellent customer service, and the ability to work independently in a fast-paced production setting in Southern California.

Qualifications

• High school diploma or equivalent required.
• Experience in Desktop/Field IT support or related roles.
• Experience with Windows and macOS environments.
• Familiarity with Microsoft 365 and ITSM processes.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide onsite and desk-side desktop support to end users and production teams.
• Install, configure, troubleshoot, repair, and maintain computers and peripherals.
• Troubleshoot Windows, macOS, Microsoft 365, hardware, software, network issues.
• Perform hardware refreshes, imaging, software deployments, and upgrades.
• Support technology deployments, office moves, infrastructure projects, and wireless deployments.
• Diagnose and resolve issues with minimal production disruption.
• Use ticketing systems to document incidents and activity.
• Collaborate with engineering, Service Desk, IT teams, and vendors.
• Maintain hardware inventory and documentation.
• Assist with preventative maintenance and system readiness checks.
• Provide user training on equipment and basic troubleshooting.
• Travel between local sites for installations and urgent support.

Skills

Desktop support

Field support

Windows

macOS

Microsoft 365

IT troubleshooting

Customer service

Communication

Ticketing systems

Time management

Education

High school diploma or equivalent

Tools

ServiceNow

JAMF

SCCM

Casper

Job description

Job Type: 11+ Month Contract | Likely Extension

Pay: Up to $31/hr (W2 Only)

Benefits: No benefits or PTO included

Schedule: Onsite | Flexible based on production needs

Travel: Local travel between supported sites required

Transportation: Must have a valid driver's license and reliable personal vehicle

JOB SUMMARY

We are seeking a Desktop Support Technician / Field Technician to provide hands-on technical support across studio, office, field, and production environments in Burbank, CA. This role will install, configure, maintain, troubleshoot, and support computer systems, peripherals, networking equipment, mobile devices, multimedia technology, and other production-related technology.

The ideal candidate will have strong desktop support and field service experience, excellent customer service skills, and the ability to work independently in a fast-paced production environment.

RESPONSIBILITIES

• Provide onsite and desk-side Desktop Support to end users and production teams.
• Install, configure, troubleshoot, repair, and maintain computers, peripherals, mobile devices, printers, networking equipment, and related technology.
• Troubleshoot Windows, macOS, Microsoft 365, hardware, software, network connectivity, and endpoint issues.
• Perform hardware refreshes, imaging, software deployments, patching, upgrades, asset moves, and equipment installations.
• Support technology deployments, office moves, infrastructure projects, wireless deployments, and equipment relocations.
• Diagnose and resolve technical issues while minimizing disruption to production activities.
• Use ticketing systems to document incidents, troubleshooting steps, repairs, installations, and project activity.
• Collaborate with engineering teams, Service Desk/Support Center resources, internal IT teams, and third-party vendors to resolve escalated issues.
• Maintain accurate hardware inventory, asset records, and equipment documentation.
• Assist with preventative maintenance, system readiness checks, and technology upgrades.
• Provide user training and guidance on equipment, applications, workflows, and basic troubleshooting.
• Support networking, telecommunications, multimedia, and production technology as needed.
• Maintain a high level of customer service while managing multiple priorities in a fast-paced environment.
• Travel between local sites as needed for installations, troubleshooting, maintenance, and urgent support requests.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent.
• Experience in Desktop Support, Field Support, IT Support, Technical Services, or a related technical role.
• Hands-on experience troubleshooting computer hardware, operating systems, applications, peripherals, mobile devices, and network connectivity.
• Experience supporting Windows and macOS environments.
• Working knowledge of Microsoft 365 and common desktop applications.
• Experience with imaging, software deployment, patching, endpoint support, and asset management.
• Familiarity with ticketing systems and IT service management processes.
• Strong troubleshooting, problem-solving, organization, and documentation skills.
• Excellent customer service and communication skills.
• Ability to work independently and manage multiple priorities.
• Valid driver's license and reliable personal vehicle required.
• Ability to travel between multiple local sites as needed.

PREFERRED QUALIFICATIONS

• Experience supporting studio, media, production, post-production, live event, or creative technology environments.
• Experience with network infrastructure, wireless technologies, servers, VPN, storage, voice/data systems, or multimedia equipment.
• Experience with ServiceNow or similar ITSM/ticketing platforms.
• Experience with JAMF, SCCM, Casper, or other endpoint management tools.
• Experience with imaging, application deployment, and hardware refresh projects.
• Apple, Microsoft, ITIL, CCNA, or other relevant technical certifications.

WORK ENVIRONMENT

• Fast-paced studio, production, office, field, and technical environments.
• May require early mornings, evenings, weekends, holidays, or occasional on-call support based on production schedules.
• May involve standing, walking, lifting and moving IT equipment, and working in server rooms, production areas, stages, edit bays, and offices.
• Local travel between multiple supported locations may be required.