Desktop Support Technician

Insight Global; Oklahoma City (OK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

CompTIA A+ Certification

ServiceNow experience

Ticketing systems

Job summary

Insight Global is seeking a Desktop Support Technician to support one of its largest enterprise sites in Oklahoma City. You will handle standard technical support, including troubleshooting Microsoft issues, access problems, and network connectivity, along with hardware swaps and PC setup.

You should have hands-on hardware repair experience, strong communication, and customer service skills, and be comfortable working with minimal supervision in a fast-paced environment.

Qualifications

• 1+ years of IT support experience in a professional environment.
• Experience troubleshooting software and hardware.
• Hands-on experience repairing and/or working with computer hardware.

Responsibilities

• Provide desktop support for enterprise sites in Oklahoma City.
• Troubleshoot Microsoft-related issues, user access issues, and network connectivity.
• Perform hardware swaps, PC setup, and other IT support tasks.
• Support hardware and software break/fix and IMACD work, including travel to nearby sites.

Skills

IT Support

Desktop Support

Troubleshooting

Customer Service

Tools

ServiceNow

Job description

• 1+ years of IT Support experience in a professional environment (Desktop Support Skills).
• Experience troubleshooting software and hardware.

Plusses

• CompTIA A+ Certification
• Experience within ServiceNow
• Experience in ticketing systems

Day to Day

An employer is looking for a Desktop Support Technician to support one of Insight Global's largest enterprise sites in Oklahoma City. This person will be doing standard technical support ranging from troubleshooting Microsoft related issues, general user access issues, network connectivity, hardware swaps, PC setup, and other IT support responsibilities. Candidates must have strong communication, high sense of urgency, and excellent customer service experience. They also must feel confident working in an environment without a lot of training or guidance - this isn't always with a team. Must have experience with hands-on experience repairing and/or working with computer hardware and troubleshooting some software. This role supports hardware and software break/fix and some IMACD work both in the service center and field including traveling to sites near by.