Desktop Support Technician

MetroPlus Health Plan; New York (NY); On-site; USD 61,000 - 71,000; Full time

Job summary

Join a forward-thinking organization dedicated to empowering communities through exceptional healthcare services. As a Desktop Support Technician, you will play a vital role in ensuring the seamless operation of IT systems, providing critical support for hardware, software, and networks. Your expertise will help maintain efficient workflows and enhance user experiences across multiple locations. This role not only offers the chance to work with cutting-edge technology but also the opportunity to contribute to a mission that prioritizes health as a fundamental right. If you thrive in a dynamic environment and are eager to make a difference, this is the perfect opportunity for you.

Qualifications

• 5+ years of experience in Desktop Support and Terminal Services.
• Extensive experience supporting Microsoft Operating Systems and Office Suite.
• Familiar with Lenovo and Dell computers.

Responsibilities

• Provide support for computer hardware, operating systems, networks, and applications.
• Install and configure desktops, laptops, printers, and mobile devices.
• Troubleshoot and resolve issues both remotely and onsite.

Skills

Desktop Support

Troubleshooting

Customer Service

Communication Skills

Problem Solving

IT Inventory Control

Remote Support

Active Directory

VPN Administration

ServiceNow

Education

BA or BS in Computer Science

ITIL Certification

Tools

SCCM

AirWatch

BitLocker

WebEx

RDP

Job description

Desktop Support Technician

Job Ref: 116364

Category: Information Technology

Department: INFORMATION TECHNOLOGY

Location: 50 Water Street, 7th Floor,
New York,
NY 10004


Job Type: Regular

Employment Type: Full-Time

Hire In Rate: $61,000.00

Salary Range: $61,000.00 - $71,000.00

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Job Overview

The Desktop Support Technician will provide support of computer hardware, operating systems, networks, and application software. Must be able to install and configure computer desktops, laptops, printers, mobile devices, and software applications in a LAN/WAN environment. Experience troubleshooting and resolving computer and network issues both remotely and onsite in a multi-office work environment..

Job Description

• Provide support of computer hardware, operating systems, networks, and applications
• Install and configure computer desktops, laptops, printer, mobile devices, and software.
• Experience troubleshooting and resolving computer and network issues both remotely and onsite in a multi-office work environment
• Participate in the implementation of new hardware and products to ensure the application meet the business requirements and the team is trained in their use
• Excellent problem solving
• Strong communication skills
• Hardware and Software troubleshooting
• Customer service focused
• Experience controlling IT inventory, assets, and deployed software
• Eye for detail and the ability to carefully document work performed
• Desire to continually learn new technologies and products
• Prior experience with ServiceNow ticketing system
• Demonstrated experience diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems, determining the source of problems and detailing their level, priority and nature
• Must be able to handle Jr Network Administrator task such as, Cabiling, software deployment and firmware updates.

Minimum Qualifications

• BA or BS in Computer Science, Information Systems or related discipline required
• 5 years' relevant experience in Desktop Support and Terminal Services required
• 5 years' experience with SCCM and AirWatch
• 5 years' experience with encryption software. BitLocker preferred.
• Able to support End User over the phone when needed.
• Familiar with Lenovo and Dell computers
• ITIL Certification a plus
• Extensive experience supporting Microsoft Operating Systems and Office Suite
• Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
• Experience supporting VPN clients and VPN Administration
• Experience supporting and setup of Droid, iPhones, iPads, and other PDA devices
• Experience supporting internal clients remotely via Remote Control tools such as WebEx and RDP
• Experience facilitating a new user setup including but not limited to phone setup, network port activation and testing, pc setup, network account creation, etc.
• Ability to install and troubleshoot printing issues remotely
• Experience with Secure Print

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