Desktop Support Technician

C&G Consulting Services, Inc; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Desktop Support Technician to join their team. In this role, you will be responsible for maintaining and supporting desktop and laptop systems, ensuring smooth operation of hardware and software. Your expertise in troubleshooting will be crucial as you address common office electronics issues and assist in software licensing management. This position offers a dynamic environment where your problem-solving skills and customer service orientation will shine. If you are looking for a role that combines technical skills with a commitment to excellent service, this opportunity is perfect for you.

Qualifications

• Extensive experience with hardware and software applications.
• Strong problem-solving skills, including root cause analysis.

Responsibilities

• Maintaining inventory of installed software and managing licenses.
• Troubleshooting and fixing common office electronics.
• Installing and configuring desktop and laptop PCs.

Skills

Desktop Support

Hardware Installation

Software Installation

LAN/WAN Troubleshooting

Customer Service

Problem Solving

Communication Skills

Teamwork

Windows OS

Active Directory

Education

Professional Certifications (e.g., CompTIA, A+)

Tools

VMWare

Unitrends Backup

MS Exchange

PowerShell

Job description

Job Description: Desktop Support Technician

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Responsibilities include:

1. Maintaining an inventory of installed software, managing software licensing, and following policies and procedures for upgrades.
2. Supporting systems by installing, configuring, and maintaining desktop and laptop PCs and peripherals such as printers. Installing and configuring applications and operating system software and upgrades. Removing old equipment and performing data migration to new machines.
3. Performing End of Week and End of Month processes and participating in weekly on-call rotation. Keeping required logs and system records according to procedures.
4. Troubleshooting and fixing common office electronics (e.g., printers, TVs, monitors, fax machines).
5. Running and terminating audio and HDMI cables.
6. Mounting TVs on walls and ceilings.
7. Diagnosing and troubleshooting PC problems (e.g., viruses, spyware, damaged peripherals).
8. Accurately recording incidents in accordance with department standards.
9. Adding and removing computers from existing domains.

Required Skills and Experience:

1. Installing and supporting desktop and laptop hardware and software.
2. Extensive experience with hardware, software applications, operating systems, and network connectivity.
3. Customer service orientation and proactive problem resolution.
4. Proficiency with LAN/WAN troubleshooting.
5. Problem-solving skills, including root cause analysis and determining appropriate actions.
6. Strong teamwork skills.
7. Good verbal and written communication skills.
8. Ability to work independently and manage workload effectively.
9. Understanding of various computer equipment, peripherals, mobile devices, and standard software applications (MS Office, Windows OS, VPN, Remote Desktop, Active Directory, VMWare, Unitrends Backup, MS Exchange).
10. Knowledge of PowerShell and Windows scripting.
11. Professional certifications from Help Desk Institute, CompTIA, Network+, A+, or Microsoft (e.g., Certified IT Professional or MCSA) are preferred but not required.

Additional Details:

• Seniority Level: Associate
• Employment Type: Contract
• Job Function: Administrative
• Industry: IT Services and IT Consulting