Desktop Support Technician

NTT DATA; Hackensack (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization as a Desktop Support Technician, where your technical expertise will shine in providing exceptional customer service. This role involves configuring and repairing desktop equipment, troubleshooting technical issues, and ensuring customer satisfaction. You'll work primarily onsite in Hackensack, New Jersey, with opportunities to assist in various locations. If you're passionate about technology and enjoy helping others, this position offers a dynamic environment to grow your skills and make a significant impact.

Qualifications

• 1+ year of desktop support experience with hardware and software troubleshooting.
• Hands-on experience with Windows OS and MS applications.

Responsibilities

• Perform configuration and repair of desktop and notebook equipment.
• Provide customer support for computing functionality and diagnostics.

Skills

Desktop Support

Windows Operating Systems

MS Office

Troubleshooting

Customer Service

Networking Basics

Education

High School Diploma

Technical Certification

Tools

Ivanti LANDesk

Active Directory

ChromeOS

Job description

Req ID:324053

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Hackensack, New Jersey (US-NJ), United States (US).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.

This position will be working mainly in Hackensack but from time to time must be flexible to work in other locations. Rotating On-call/holiday and occasional weekend support. This role requires working onsite daily at our client's facility and requires employee get a Flu vacination on or before start date to the extent required by applicable law.

Job Responsibilities Include:

• Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
• Provide customer service to a large end user base onsite at customer’s location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software.
• Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge.
• IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
• Ticket and workload management utilizing customer provided ticketing system.
• Physically able to lift and move hardware.

Basic Qualifications:

• Must have at least at least 1 yearof experience desktop support experience including:
• Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement.
• Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers.

Preferred Skills:

• MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client
• Motivated technician with proven troubleshooting skills
• Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.
• Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
• Familiarity with workgroup and domain environments
• Windows 10 / ChromeOS / Cloud Ready Deployments
• Active Directory - Computer management
• Imaging, software push using Ivanti LANDesk
• Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)
• Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
• Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)

#INDICS

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.