Desktop Support Technician

NTT DATA, Inc.; Hackensack (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization as a Desktop Support Technician in Hackensack, NJ! This role is perfect for those who thrive in a dynamic environment and enjoy delivering exceptional customer service. You'll be responsible for managing client services, troubleshooting technical issues, and ensuring customer satisfaction. With a focus on innovation and adaptability, this position offers a chance to grow your skills while working with cutting-edge technology. If you're motivated, detail-oriented, and ready to make an impact, we want to hear from you!

Qualifications

• 1+ years of desktop support experience with hands-on troubleshooting.
• Proven ability to manage customer service and technical queries.

Responsibilities

• Configure and repair desktop/notebook computers and peripherals.
• Provide customer service and technical support to end users onsite.
• Diagnose and resolve product performance issues using advanced tools.

Skills

Desktop Support Experience

Troubleshooting Skills

Customer Service Skills

Multitasking Ability

Education

High School Diploma

Technical Certification

Tools

MS Windows

MS Office

Google Workspace

Active Directory

Citrix Client

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Hackensack, New Jersey (US-NJ), United States (US).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.

This position will primarily work in Hackensack but must be flexible to work at other locations from time to time. It involves rotating on-call/holiday and occasional weekend support. This role requires working onsite daily at our client's facility and obtaining a Flu vaccination on or before the start date, as required by law.

Job Responsibilities Include:

1. Performing configuration and repair of desktop/notebook computers and peripherals, including low-to-moderate installation of IP phone handsets and network drops, along with troubleshooting technical issues.
2. Providing customer service to end users onsite, addressing questions, diagnostics, assistance, and consultations via in person, phone, email, and video.
3. Ensuring customer satisfaction by advising on preventive maintenance and configurations affecting product performance.
4. Diagnosing and resolving product performance issues using advanced tools and knowledge, including issues caused by firewall, proxy, or anti-virus software.
5. Performing hardware and software break/fix, troubleshooting, parts replacement, and repair on desktops, notebooks, printers, and peripherals.
6. Managing IMAC tasks, including installation and maintenance of desktops, laptops, printers, and peripherals, covering hardware, software, and consumables.
7. Managing tickets and workload using the customer’s ticketing system.
8. Physically able to lift and move hardware.

Basic Qualifications:

• At least 1 year of desktop support experience, including hands-on hardware troubleshooting and component replacement.

Preferred Skills:

• Knowledge of MS Windows, MS Office, Google Workspace, ChromeOS, IOS, Citrix client.
• Motivated technician with proven troubleshooting skills.
• Excellent customer service skills, able to communicate effectively via phone, in person, and email.
• Ability to multitask and work in a fast-paced team environment.
• Familiarity with workgroup and domain environments.
• Experience with Windows 10, ChromeOS, Cloud Deployments.
• Active Directory management skills.
• Vendor liaison skills for troubleshooting hardware and applications supported by vendors.
• Support for outages and major incidents across various support towers, including Epic, Citrix, Network, Server, Cyber, and Enterprise applications.
• Experience with break-fix and installation of thin clients, mobility devices, desktops/laptops, Chrome devices, and peripherals.

#INDICS

About NTT DATA

NTT DATA is a $30 billion global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to innovation, optimization, and transformation. As a Global Top Employer, we have diverse experts across more than 50 countries and a strong partner ecosystem. Our services include consulting, data and AI, industry solutions, and application and infrastructure management. Visit us at us.nttdata.com.

NTT DATA is committed to accessibility. For assistance or accommodations, contact us at us.nttdata.com/en/contact-us. This contact is for accommodation requests only and does not inquire about application status. We are an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. See our EEO Policy.

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