IT Support Specialist

Insight Global (United States); Irondale (AL); On-site; USD 42,000 - 66,000; Full time

Job summary

Motion Industries is seeking a Tier I IT support specialist to join our help desk. You will handle around 10–25 calls daily, assist with password resets, printer issues, new user provisioning, and onboarding in a large enterprise environment.

The role requires strong Active Directory knowledge, basic networking, imaging, and the ability to work onsite five days a week. We value clear communication and professionalism and encourage equal opportunity employment.

Qualifications

• 3+ years in a help desk role with IT troubleshooting.
• Strong understanding of Active Directory.
• Experience with basic networking.
• Experience with imaging and onboarding.
• Excellent communication and professionalism.
• Ability to go onsite 5 days a week.
• Experience in large enterprise environments (1k user support).

Responsibilities

• Provide Tier I IT support via phone and ticketing system.
• Handle 10–25 daily user calls for IT issues.
• Assist with password resets, printer problems, new user setups and onboarding.
• Triaging, troubleshooting, and escalating issues as needed across AD, cloud, software, and network operations.

Skills

Help desk experience

Active Directory

Networking basics

Imaging & onboarding

Communication

Onsite 5 days

Large enterprise support

Tools

PowerShell

Power Platform/Power Apps

SharePoint

Dynamics 365

Office 365 tools

Fortinet

RDP

ServiceNow

IT Asset Management/iBoss/MDM/Printing

Job description

Required Skills & Experience

• -3+ years of experience in a similar help desk role with general help desk IT troubleshooting capabilities
• -Strong understanding of Active Directory
• -Experience with basic networking
• -Experience with imaging and onboarding
• -Good communication and professionalism
• -Ability to go onsite 5 days a week
• -Large enterprise environment (1k user support)

Nice to Have Skills & Experience

• -Experience with data analytics
• PowerShell, Power Platform / Power Apps-SharePoint
• Dynamics365 and other Office365 tools and platform
• Fortinet network gear and operations-PsExec-PRTG, CUCX, CUCCX, RDP, VOIP-ServiceNow
• IT Asset Management-iBoss-MDM-Printing

Job Description

This person will be providing Tier I support to Motion Industries. They will be fielding around 10-25 phone calls per day to be helping with minor IT issues. These issues could span across password resets, printer problems, setting up new users, helping new hires, PC, acquisitions, security, active directory, cloud based, software, network operations, etc. They will be triaging, troubleshooting, and escalating issues.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here .