Desktop Support Technician

SISL Global; Manteca (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in IT Services and Consulting is seeking a Desktop Support Technician for their Manteca office. You will be responsible for providing technical support, diagnosing issues, and maintaining user satisfaction. This role requires a strong foundation in IT, as you’ll assist both in-house and remote users with hardware, software, network issues, and train junior staff. Ideal candidates will have relevant degree or equivalent experience, along with excellent troubleshooting abilities.

Qualifications

• Relevant degree or equivalent work experience.
• Excellent troubleshooting skills for Windows and Mac computers.
• Experience in LAN/WAN, Wi-Fi, and VPN issues.

Responsibilities

• Provide technical support for desktop/laptop hardware, software, and peripherals.
• Perform root cause analysis for recurring technical problems.
• Train and mentor junior support technicians.

Skills

Troubleshooting

Technical Support

Network Connectivity

Problem Resolution

Education

Associate or Bachelor’s degree in Information Technology

Job description

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Key Responsibilities:

· Provide technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst

• Industries

  IT Services and IT Consulting

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