MSP L2 Remote Desktop Support Technician (San Diego)

Ledgent Technology; San Diego (CA); Remote; USD 65,000; Full time

Job summary

A leading technology company seeks a Remote Tier 2 Helpdesk Support Technician with considerable MSP support experience. The role involves troubleshooting and managing escalation tickets while adhering to service desk KPIs. A competitive salary of $65k per annum is offered along with preferred certifications in A+ and Network+.

Qualifications

• 3 - 5 years of Remote Desktop experience required.
• 1+ year as an escalation technician.
• Knowledge of Windows 10/11, Office 365 preferred.

Responsibilities

• Maintain a 6-8 TPD closure rate on Service Desk KPIs.
• Effectively resolve escalation tickets and analyze root causes.
• Troubleshoot servers, switches, firewalls, and network components.

Skills

Remote Desktop experience

MSP support experience

Root cause analysis

Advanced knowledge of network infrastructure

Troubleshooting skills

Good knowledge of RMM tools

Strong documentation skills

Education

COMPTIA A+ certification

Network+ certification

Tools

Datto

Huntress

ConnectWise

Job description

I am reaching out today because we are looking to hire a Remote Tier 2 Helpdesk Support Technician with MSP support experience. I was wondering if you or someone you know is in the market for a new opportunity.

Job Description:

Location: 100% Remote

3 - 5 years of Remote Desktop experience with an MSP and 1+ year as an escalation technician.

Salary: $65k per year

• Understanding of Service Desk Team KPIs; maintain a 6-8 TPD closure rate
• Effective resolution of escalation tickets with root cause analysis
• Advanced knowledge of basic network infrastructure (firewalls) such as Sonicwall, Fortigate
• Troubleshoot servers, switches, wireless, firewalls, and network components
• Good knowledge of RMM tools such as Datto and Huntress
• Familiarity with ConnectWise, RMM
• Windows 10/11, Office 365, COMPTIA A+, and Network+ certifications are strongly preferred
• Strong documentation skills and providing exceptional service to clients

If you're interested in this opportunity, please send your resume and a contact number. I look forward to hearing from you.

Best regards,

Note: All qualified applicants will receive consideration without regard to race, color, national origin, age, religion, sex, sexual orientation, gender identity, marital status, disability, medical condition, or veteran status, in accordance with applicable laws.