MSP L2 Remote Desktop Support Technician (Riverside)

Ledgent Technology; Riverside (CA); Remote; USD 65,000; Full time

Job summary

Ledgent Technology is seeking a Remote Tier 2 Helpdesk Support Technician with at least 3-5 years of experience in Remote Desktop and 1+ year in escalation support. The successful candidate will demonstrate effective troubleshooting skills and a solid understanding of network infrastructure while providing exceptional service in a fully remote environment.

Qualifications

• 3-5 years of Remote Desktop Experience with an MSP.
• 1+ year as an escalation technician.
• Strong understanding of network infrastructure.

Responsibilities

• Maintain 6-8 TPD Closure Rate.
• Effectively resolve escalation tickets.
• Troubleshoot Server, Switches, and network components.

Skills

Remote Desktop Experience

Root Cause Analysis

Troubleshooting

Documentation Skills

Education

COMPTIA A+ Certification

Network+ Certification

Tools

Datto

Huntress

ConnectWise

Job description

I am reaching out today because we are looking to hire a Remote Tier 2 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market for a new opportunity.

Here is a brief summary of the Job Description:

Location : 100% Remote

Experience Required: 3 - 5 years of Remote Desktop Experience with an MSP and 1+ year as an escalation technician

Salary : $65k per year

• Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
• Effective resolution of escalation tickets - Root Cause Analysis
• Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
• Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components
• Good Knowledge of RMM tools - Datto and Huntress
• Familiar with ConnectWise, RMM
• Windows 10 / 11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
• Strong documentation skills and providing exceptional service to clients

If interested, please send your resume and a contact number. I look forward to hearing from you.

Best regards,

Desired Skills and Experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.