Desktop Support Technician

Air Distribution Technologies, Inc.; Louisville (KY); On-site; USD 65,000 - 75,000; Full time

Job summary

Air Distribution Technologies, Inc. is seeking a Desktop Support Technician to provide advanced IT support across multiple facilities. This full-time role in Louisville requires a Bachelor's degree and 4+ years of experience. Responsibilities include system maintenance, user training, and ensuring adherence to IT policies. Ideal candidates should possess strong communication skills and adaptability in a fast-paced environment.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 4+ years of relevant IT experience or similar.
• Strong knowledge of Windows-based networks and troubleshooting.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide Tier 2 IT support for desktops, laptops, and network issues.
• Maintain and troubleshoot computer systems and software.
• Assist in implementing cybersecurity measures.

Skills

Problem-Solving

Communication Skills

Time Management

Adaptability

Education

Bachelor’s degree in IT, Computer Science, or a related field

Tools

Microsoft Office Suite

Job description

Air Distribution Technologies, Inc. provided pay range

This range is provided by Air Distribution Technologies, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $75,000.00/yr

Direct message the job poster from Air Distribution Technologies, Inc.

We are seeking a dynamic and adaptable professional to join our team in a role that supports operations across multiple Air Distribution Technologies Inc. (ADTI) facilities. While this position is based onsite at our Koch Filter plant in Louisville, KY, it plays a critical role in supporting initiatives and collaborating with teams at various ADTI locations. The ideal candidate will be comfortable working in a fast-paced manufacturing environment and traveling as needed to provide cross-site support, drive consistency, and implement best practices.

Key Responsibilities:

• Advanced Technical Support: Provide Tier 2 IT support for desktops, laptops, peripherals, and network connectivity, diagnosing and resolving complex technical issues.
• System Maintenance: Install, maintain, and troubleshoot computer systems, software, and network devices to ensure optimal functionality.
• User Assistance & Training: Offer end-user training on new technologies and software to improve efficiency and adoption.
• IT Policy Compliance: Ensure adherence to IT security policies and best practices.
• Collaboration & Coordination: Work closely with the Field Tech Manager and IT team to maintain servers, storage, and other critical systems.
• Security & Data Protection: Assist in implementing cybersecurity measures to protect business data and IT infrastructure.
• Inventory & Asset Management: Maintain accurate records of hardware, software, and IT assets to ensure timely upgrades and replacements.
• Business Continuity & Disaster Recovery: Contribute to the development of plans that ensure business operations remain uninterrupted in case of IT failures.
• Vendor Liaison: Coordinate with third-party vendors for technical support and hardware/software procurement.
• Documentation & Reporting: Maintain detailed records of technical issues, resolutions, and IT procedures for reference and continuous improvement.
• Additional Duties: Perform other IT-related tasks as assigned to support business operations.

Qualifications & Skills:

• Education & Experience: Bachelor’s degree in IT, Computer Science, or a related field, plus 4+ years of relevant experience; or an equivalent combination of education and experience.
• Technical Proficiency: Strong knowledge of Windows-based networks, IT hardware/software, troubleshooting methodologies, and Microsoft Office Suite.
• Problem-Solving: Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to business operations.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Time Management: Strong organizational skills with the ability to prioritize tasks and handle multiple responsibilities effectively.
• Adaptability: Ability to work in a fast-paced environment and remain flexible to changing business needs.

Travel Requirements:

• Approximately 20% travel may be required to support other business locations as needed.

Physical Requirements:

• Ability to lift and move IT equipment up to 50 lbs.
• Frequent sitting, standing, walking, and handling of computer hardware and tools.
• Occasional climbing, balancing, stooping, kneeling, crouching, or crawling.
• Office and manufacturing environment with moderate noise levels and occasional exposure to mechanical parts and electrical components.
• Reasonable accommodations can be made to enable individuals with disabilities to perform essential job functions.

Equal Opportunity Employer

Air Distribution Technologies is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, disability status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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