Desktop Support Technician

Brooksource; La Grange (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a knowledgeable Desktop Support Technician to provide support to the Department of Corrections at Luther Luckett Correctional Complex. Responsibilities include troubleshooting, installing devices in a Windows environment, and interacting with DOC staff and inmates. The role requires strong customer service skills and the ability to work in a challenging environment, alongside mandatory training.

Benefits

Dental insurance

Health insurance

Qualifications

• Experience in desktop support with Windows-based environments.
• Ability to pass a DOC background check and drug test.
• Availability for mandatory monthly training.

Responsibilities

• Provide desktop support and troubleshoot devices in Windows environments.
• Assist with security cameras and network switches.
• Maintain records of support requests and ensure compliance with DOC policies.

Skills

Customer Service

Troubleshooting

Installation

Job description

*Job Title: Desktop Support Technician*

*Location:* Lagrange, KY

*Job Summary:* We are seeking a knowledgeable and experienced Desktop Support Technician with a strong aptitude for customer service to join our team at Luther Luckett Correctional Complex. The successful candidate will be responsible for providing desktop support to the Department of Corrections (DOC) staff within the complex, including installation, troubleshooting, and repair of devices in a Windows-based environment. Additionally, the technician may assist with security cameras, servers, and network switches. This role requires interaction with DOC staff and inmates involved in work detail.

*Key Responsibilities:*

Provide desktop support, including installation, troubleshooting, and repair of devices in a Windows-based environment.

Assist with the maintenance and troubleshooting of security cameras, servers, and network switches.

Interact with DOC staff and inmates as necessary for work detail and other duties.

Maintain accurate records of support requests and resolutions.

Ensure compliance with DOC policies and procedures.

*Qualifications:*

Proven experience in desktop support, including installation, troubleshooting, and repair of devices.

Familiarity with Windows-based environments.

Experience with security cameras, servers, and network switches is a plus.

Strong customer service skills and the ability to interact professionally with DOC staff and inmates.

Valid driver’s license.

Ability to lift and carry heavy objects and work in uncomfortable positions for extended periods.

Ability to pass a DOC background check and extensive drug test prior to starting.

Availability to attend DOC training, which occurs once a month and can last up to three weeks.

*Training:*

DOC training is mandatory and teaches candidates how to work, adapt, and conduct themselves in a prison atmosphere. Training sessions are held once a month and can last up to three weeks.

Job Type: Contract

Pay: $18.00 - $21.00 per hour

Benefits:
* Dental insurance
* Health insurance
Schedule:
* 8 hour shift

Work Location: In person