Desktop Support Technician

TEKsystems; Lexington (KY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA

Job summary

TEKsystems is seeking a Desktop Support Technician to deliver remote and onsite end-user support in Lexington, KY. The role emphasizes timely resolution of hardware, software, and connectivity issues with clear communication to non-technical users.

Ideal candidates have hands-on experience, a customer-first mindset, and strong problem-solving skills across desktop environments, imaging, and incident management processes.

Qualifications

• 1–2+ years in desktop or help desk support.
• Experience supporting desktop OS in enterprise environments.
• Strong troubleshooting for hardware, software, and endpoints.

Responsibilities

• Provide remote and onsite tech support to end users.
• Install, configure, troubleshoot, and repair desktops/laptops.
• Diagnose and resolve hardware, software, and OS issues.
• Assist with user account management and access requests.
• Support workstation deployments, upgrades, migrations, and replacements.
• Troubleshoot basic network connectivity issues.

Skills

Customer service

On-site support

Communication

Troubleshooting

Networking basics

Tools

Ticketing system

Imaging/deployment tools

Job description

Desktop Support Technician Position Summary

We are seeking a Desktop Support Technician with a strong customer service mindset and hands‑on technical support experience. This role provides both remote and onsite support to end users, ensuring timely resolution of hardware, software, and connectivity issues. Successful candidates will possess excellent communication skills, a customer‑first approach, and the ability to troubleshoot a variety of desktop‑related technologies.

Key Responsibilities

• Provide remote and onsite technical support to end users.
• Install, configure, troubleshoot, and repair desktop and laptop systems.
• Diagnose and resolve hardware, software, and operating system issues.
• Support user account management and access‑related requests.
• Assist with workstation deployments, upgrades, migrations, and equipment replacements.
• Troubleshoot basic network connectivity issues.
• Document incidents, service requests, and resolutions within a ticket management system.
• Support peripheral devices including printers and other endpoint equipment.
• Deliver exceptional customer service while communicating technical information to non‑technical users.

Required Qualifications

• 1 to 2+ years of desktop support, technical support, or help desk experience.
• Experience supporting desktop operating systems in an enterprise environment.
• Strong troubleshooting and problem‑solving skills related to hardware, software, and endpoint devices.
• Familiarity with workstation deployment, imaging, and installation processes.
• Basic understanding of networking concepts and connectivity troubleshooting.
• Experience working with incident and service request management systems.
• Excellent verbal and written communication skills.
• Strong customer service and end‑user support aptitude.
• Ability to lift and carry equipment and work in physically demanding environments when required.

Preferred Qualifications

• Experience supporting enterprise endpoint environments.
• Knowledge of user account administration and endpoint management processes.
• Familiarity with hardware upgrades, system migrations, and device lifecycle support.

Experience Level Intermediate

Job Type & Location

This is a Contract position based out of Lexington, KY.

Pay and Benefits

The pay range for this position is $19.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lexington,KY.

Application Deadline

This position is anticipated to close on Aug 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.