Desktop Support

TEKsystems; Village of Spring Valley (NY); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Time Off/Leave

Job summary

TEKsystems in Spring Valley, NY seeks a Senior Helpdesk Associate to provide advanced IT support to end users both onsite and remotely. The role emphasizes solutions-oriented troubleshooting, mentorship for the helpdesk, and escalation to Tier 2/3 when needed.

The position requires 4+ years of helpdesk experience and a high school diploma, with flexible hours including evenings and weekends. This contract-to-hire role offers benefits and a competitive hourly rate.

Qualifications

• 4+ years of helpdesk experience.
• High School Degree required.

Responsibilities

• Provide advanced IT support to end users and assist IT department staff in resolving technical issues.
• Guide and mentor helpdesk team members on troubleshooting processes and resolution strategies.
• Deliver escalation (Tier 2/3) support for complex, specialized, or non-routine technical problems.
• Troubleshoot and maintain LAN, WAN, Wi-Fi networks, and firewall configurations.
• Respond to support requests (calls, emails, and system alerts) with professionalism through resolution.
• Diagnose and resolve issues related to computer systems, software, and hardware.
• Escalate unresolved issues to appropriate higher-level support teams when necessary.
• Follow established workflows, policies, and procedures to ensure consistent service delivery.
• Manage user accounts within a Windows domain, including permissions and password resets.
• Accurately document work, time, and resolutions using the internal ticketing system.
• Support and maintain basic network and firewall configurations.
• Provide onsite and remote support for software-related issues.
• Create documentation such as flowcharts, diagrams, and technical guides as needed.
• Maintain flexibility with work hours based on organizational needs.
• Adhere to all organizational policies, procedures, and compliance requirements.
• Contribute to overall operations by performing additional duties as assigned.

Skills

Help desk support

Technical support

Help desk

Education

High School Diploma

Job description

Job Summary

Provide IT support to clients both remotely and onsite, troubleshooting technical issues to identify effective fixes, workarounds, and long-term solutions. Deliver a high level of customer service while resolving problems efficiently and professionally. This role requires strong technical expertise, self-motivation, and excellent organizational and communication skills.

The position may require travel to client locations, flexible working hours (including evenings, weekends, and overtime), and responsiveness to urgent needs.

The Senior Helpdesk Associate also serves as a key escalation point, offering advanced technical support and guidance to helpdesk staff, while ensuring the reliable operation of all IT systems.

Duties and Responsibilities

• Provide advanced IT support to end users and assist IT department staff in resolving technical issues.
• Guide and mentor helpdesk team members on troubleshooting processes and resolution strategies.
• Deliver escalation (Tier 2/3) support for complex, specialized, or non-routine technical problems.
• Troubleshoot and maintain LAN, WAN, Wi-Fi networks, and firewall configurations.
• Respond to support requests (calls, emails, and system alerts) with professionalism through resolution.
• Diagnose and resolve issues related to computer systems, software, and hardware.
• Escalate unresolved issues to appropriate higher-level support teams when necessary.
• Follow established workflows, policies, and procedures to ensure consistent service delivery.
• Manage user accounts within a Windows domain, including permissions and password resets.
• Accurately document work, time, and resolutions using the internal ticketing system.
• Support and maintain basic network and firewall configurations.
• Provide onsite and remote support for software-related issues.
• Create documentation such as flowcharts, diagrams, and technical guides as needed.
• Maintain flexibility with work hours based on organizational needs.
• Adhere to all organizational policies, procedures, and compliance requirements.
• Contribute to overall operations by performing additional duties as assigned.

Skills

Help desk support, technical support, Help desk

Top Skills Details

Help desk support,technical support,Help desk

Additional Skills & Qualifications

• 4+ years of helpdesk experience
• High School Degree required

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Spring Valley, NY.

Pay and Benefits

The pay range for this position is $25.00 - $36.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Spring Valley,NY.

Application Deadline

This position is anticipated to close on Aug 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.