Desktop Support Technician

TEKsystems; Flemingsburg (KY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Time Off / PTO

Job summary

TEKsystems seeks a Desktop Support Technician to provide both remote and onsite support in Flemingsburg, KY. The role requires troubleshooting hardware/software, imaging, and device deployments with strong communication to end users.

The ideal candidate has 1–2+ years in desktop support, solid knowledge of hardware and networking basics, and experience with ticketing systems. This is a fully onsite contract position with competitive benefits.

Qualifications

• 1-2+ years of desktop support, help desk, or technical support experience.
• Experience supporting modern desktop operating systems in an enterprise environment.
• Knowledge of hardware installation, troubleshooting, and repair.
• Basic understanding of networking concepts and troubleshooting.
• Experience working with ticketing systems and service management processes.
• Strong problem‑solving and analytical skills.
• Excellent verbal and written communication skills.
• Valid driver's license and reliable transportation.

Responsibilities

• Provide onsite and remote technical support to end users.
• Install, configure, troubleshoot, and repair desktop and laptop systems.
• Diagnose and resolve hardware, software, operating system, and peripheral issues.
• Support device deployments, upgrades, migrations, and imaging activities.
• Troubleshoot connectivity and basic network‑related issues.
• Assist users via phone, email, ticketing systems, and in‑person support.
• Document incidents, service requests, and resolutions accurately.
• Support printers, cables, peripherals, and other end‑user technology.
• Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.

Skills

Desktop support

Troubleshooting

Communication

Problem solving

Driver's license

Tools

Ticketing systems

Job description

Position Overview

We are seeking a Desktop Support Technician with strong technical troubleshooting abilities and a customer-focused mindset. This role provides both remote and onsite support to end users, requiring excellent communication skills and a commitment to delivering outstanding service.

The ideal candidate will have hands‑on experience supporting desktop environments, troubleshooting hardware and software issues, and assisting users with technical problems. Candidates must possess a valid driver's license and be able to lift and transport equipment as needed, as well as work in various physical environments for extended periods.

Key Responsibilities

• Provide onsite and remote technical support to end users.
• Install, configure, troubleshoot, and repair desktop and laptop systems.
• Diagnose and resolve hardware, software, operating system, and peripheral issues.
• Support device deployments, upgrades, migrations, and imaging activities.
• Troubleshoot connectivity and basic network‑related issues.
• Assist users via phone, email, ticketing systems, and in‑person support.
• Document incidents, service requests, and resolutions accurately.
• Support printers, cables, peripherals, and other end‑user technology.
• Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.

Required Qualifications

• 1-2+ years of desktop support, help desk, or technical support experience.
• Experience supporting modern desktop operating systems in an enterprise environment.
• Knowledge of hardware installation, troubleshooting, and repair.
• Basic understanding of networking concepts and troubleshooting.
• Experience working with ticketing systems and service management processes.
• Strong problem‑solving and analytical skills.
• Excellent verbal and written communication skills.
• Valid driver's license and reliable transportation.

Preferred Skills

• Experience with user account administration and access management.
• Knowledge of desktop imaging and device deployment processes.
• Experience supporting printers and other peripheral devices.
• Familiarity with desktop migrations and hardware refresh projects.

Experience Level

Intermediate

Job Type & Location

This is a Contract position based out of Flemingsburg, KY.

Pay And Benefits

The pay range for this position is $19.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully onsite position in Flemingsburg,KY. Application Deadline This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.