Technical Support Representative

TEKsystems; Scottsdale (AZ); On-site; USD 35,817 - 37,195; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability

HSA

Transportation benefits

Employee Assistance Program

PTO/Leave

Job summary

TEKsystems in Scottsdale, AZ is seeking an Expert Level Technical Support professional for a contract-to-hire role. You will troubleshoot software and hardware issues, build product knowledge, and assist customers across multiple channels.

The position is hybrid, based in Scottsdale, with pay ranging from $26.00 to $27.00 per hour and eligible benefits. Ideal candidates demonstrate strong communication, Troubleshooting, and Salesforce.com experience, plus familiarity with Windows 10 and Active

Qualifications

• 3+ years technical support experience in software, hardware, web-based solutions, or e-commerce platforms
• Excellent verbal and written communication skills
• Proficient with Windows operating systems, mobile devices, and cloud-based solutions
• Strong analytical/troubleshooting skills
• Proficiency with Microsoft Office

Responsibilities

• Troubleshoot and resolve technical issues related to various products and software
• Build and maintain subject matter expertise of all company products and solutions
• Assist customers through multiple communication channels
• Report bugs and trends to stakeholders for process improvement
• Provide first-class technical support to customers

Skills

Troubleshoot

Help desk

Troubleshooting

Support

Customer support

Active Directory

Windows 10

Call center

Escalation calls

Customer service

Salesforce.com

Job description

Description

Job Description

What to Expect (Job Responsibilities):

• Troubleshoot and resolve technical issues related to various products and software
• Build and maintain subject matter expertise of all company products and solutions
• Assist customers through multiple communication channels
• Report bugs and trends to stakeholders for process improvement
• Provide first-class technical support to customers

Skills

• trouble shoot
• Help desk
• Troubleshooting
• Support
• Customer support
• Active directory
• Windows 10
• Call center
• Escalation calls
• Help desk support
• Customer service
• Salesforce.com

Top Skills Details

• trouble shoot
• Help desk
• Troubleshooting
• Support
• Customer support
• Active directory
• Windows 10
• Call center
• Escalation calls

Additional Skills & Qualifications

Top Skills' Details

hat is Required (Qualifications):

• 3+ years technical support experience in software, hardware, web-based solutions, or e-commerce platforms
• Excellent verbal and written communication skills
• Proficient with Windows operating systems, mobile devices, and cloud-based solutions
• Strong analytical/troubleshooting skills
• Proficiency with Microsoft Office

How to Stand Out (Preferred Qualifications):

• Fluency in multiple languages
• Passion for helping people and solving problems
• Self-driven with the ability to work independently
• Experience in firearms environment
• Ability to articulate technical information to clients with varying IT knowledge

Experience Level

Expert Level

Job Type & Location

This is a Contract to Hire position based out of Scottsdale, AZ.

Pay and Benefits

The pay range for this position is $26.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Scottsdale,AZ.

Application Deadline

This position is anticipated to close on Aug 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.