Desktop Support Technician
TEKsystems
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Benefits offered by this job
Job summary
TEKsystems in Broomfield, CO seeks an experienced IT End User Support Specialist for both onsite and remote helpdesk duties. You will handle incidents, support devices, and coordinate hardware/software needs, traveling up to 20% as needed across regions including Mexico and Canada.
The role includes end-user training and continuous improvement. The ideal candidate has ITIL certification, strong communication skills with non-technical users, and hands-on experience with ServiceNow,
Qualifications
- Customer focused and business oriented.
- Able to work in a team or independently and handle multiple tasks.
- Analytical with problem solving in a complex environment.
- Communicate well with non-technical end users.
- Attention to detail when addressing issues.
- Willing to research, learn and adapt to new tech.
- Work effectively under pressure in fast-paced settings.
- ITIL knowledge and certification required.
- Proven project management and business analysis capabilities.
- Experience with PC/hardware support and mobile devices.
Responsibilities
- Provide full onsite/desk side and remote support for IT issues.
- Collaborate with regional IT leadership to maintain IT platforms.
- Ensure incidents and service requests are handled promptly.
- Act on incidents approaching SLA breaches and escalate appropriately.
- Ensure access to certified apps from supported endpoints per policy.
- Support mobile devices and tablets, including provisioning.
- Coordinate acquisition of hardware and software.
- Assist specialist teams with server, network, and telephony infra.
- Advise customers on IT needs and best practices; deliver trainings.
- Contribute to continuous improvement and project participation.
Skills
Education
Tools
Job description
- Provide full onsite/desk side and remote support to end users for all their IT issues, services and change requests for the users in the region. Additionally, he/she will also support remote users in other locations.
- Collaborate with the Regional End User Support Manager and the Regional IT Manager in the management of the IT platform to keep the information systems in optimal operating condition.
- Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly.
- Act on incidents which are approaching or have reached the point of breaching our service level agreements.
- Ensure the end users capability to access certified applications from the supported end points according to the company policies.
- Mobile devices and tablets support and management including provisioning of hardware.
- Coordinate the acquisition of hardware and software.
- Provide hands on support to our specialist teams with server, network, and telephony infrastructures (friendly hands*).
- Advise customers and users on their IT needs and best practices.
- Provide end user trainings and IT workshops.
- Contribute to continuous improvement as implementing standards with the overall target to increase efficiency.
- Manage and participate in projects as assigned.
- Other duties and responsibilities as assigned.
- You can travel when required up to 20% of the time. Passport required as Mexico and Canada are in our coverage area.
- Keep IT assets update.
- Keep updated documentation about internal IT procedures
- Vendor support for the IT area.
- Financial Management (Functional cost, annual budget, etc.) with collaboration of Regional IT Manager.
- Properly elevate incidents to Regional IT Manager and Regional End User Support Manager according to the impact, severity and urgency.
- Elaborate reports and statistics related to IT KPI fulfillment.
- Participate in training to End Users in IT related areas.
- Customer focused and business oriented.
- You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously.
- You are analytical and enjoy solving problems in a complex environment.
- Able to communicate with non-technical end users in a professional way.
- Attention to detail, particularly when dealing with customers and their reported problems.
- Willing to research, learn and find solutions and can quickly understand new technology and processes.
- Able to work efficiently and effectively under high pressure in a fast pace environment.
- Experience with IT best practice / ITIL; ITIL certification required.
- Proven Project Management and Business Analysis capabilities.
- Troubleshooting PC’s, laptops (preferably Dell experience).
- Mobile devices and tablets management/support.
- Smartphone usage (Android & Apple) for basic end user support.
- ServiceNow helpdesk software.
- Windows 10 and 11
- Outlook 365 support.
- Microsoft 365 support.
- Windows server.
- Experience with PC management software (remote SW installation, remote PC support, OS imaging, etc.), Altiris is an asset.
- Networking, LAN/WAN - very good knowledge of TCPIP, experience with VPN, Cisco HW experience is an asset.
- Lotus Notes basic end user support.
- VMWare basic maintenance knowledge.
- Basic knowledge on Citrix and Thin-clients.
- Windows Server Administration (User and Printing services management).
- End user Hardware support knowledge.
This is a Contract to Hire position based out of Broomfield, CO.
The pay range for this position is $26.00 - $33.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long‑term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Broomfield,CO.
This position is anticipated to close on Aug 29, 2026.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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