Desktop Support Technician

Collabera Inc.; Las Vegas (NV); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Paid time off

Paid holidays

Job summary

Collabera Inc. in Las Vegas is seeking an on-site IT asset technician to deploy, upgrade and provision Windows 11 endpoints and iOS devices, assisting employees with enrollment and configuration of Wi‑Fi, Azure MFA, SSO, M365 and Outlook.

You will back up and migrate data, verify configurations and peripherals, and troubleshoot deployment issues. This full-time role is 100% onsite, with a benefits package including medical, dental, vision, 401(k), PTO and holidays.

Qualifications

• Experience supporting Windows 11 endpoints.
• Experience supporting iOS devices.
• Basic troubleshooting of applications and peripherals.

Responsibilities

• Deliver, replace, and upgrade Windows 11 endpoints and iOS devices.
• Provision new devices and assist employees with enrollment.
• Configure Wi‑Fi, Azure MFA, SSO, M365, and Outlook.
• Back up and migrate iOS data through OneDrive.
• Verify applications, configurations, and peripherals are working.
• Troubleshoot deployment issues and upscale when necessary.
• Collect, tag, document, and process old devices.

Skills

Windows 11

iOS support

Troubleshooting

Job description

Day to Day:

• Deliver, replace, and upgrade Windows 11 endpoints and iOS devices.
• Provision new devices and assist employees with enrollment.
• Configure Wi-Fi, Azure MFA, SSO, M365, and Outlook.
• Back up and migrate iOS data through OneDrive.
• Verify applications, configurations, and peripherals are working.
• Troubleshoot deployment issues and upscale when necessary.
• Collect, tag, document, and process old devices.

Must Haves:

• Windows 11 support
• iOS/iPhone support
• Basic application/peripheral troubleshooting
• Must work 100% onsite in Las Vegas, M-F, 9-5

Plusses:

• IT asset tagging/documentation and equipment collection experience

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.