Help Desk Support

Collabera Inc.; Las Vegas (NV); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Long-term disability

Short-term disability

Paid parking

Paid time off

Paid sick time

Paid vacation time

Paid parental leave

Paid holidays

Job summary

Collabera Inc. is seeking a Desktop Support Technician to support an onsite device refresh and deployment initiative in Las Vegas. You will bring LVS employees onto new Windows 11 endpoints and iOS devices from provisioning to configuration.

Day-to-day duties include provisioning, enrollment support, network/app configuration, data migration via OneDrive, and troubleshooting. The role emphasizes reliable device rollouts and asset handling.

Qualifications

• Windows 11 support experience required.
• iOS/iPhone support experience required.
• Proficiency with M365/Outlook applications.
• Ability to perform basic troubleshooting of applications and peripherals.

Responsibilities

• Deliver, replace, and upgrade Windows 11 endpoints and iOS devices.
• Provision new devices and assist employees with enrollment.
• Configure Wi‑Fi, Azure MFA, SSO, M365, and Outlook.
• Back up and migrate iOS data through OneDrive.
• Verify applications, configurations, and peripherals are working.
• Troubleshoot deployment issues and escalate when necessary.
• Collect, tag, document, and process old devices.

Skills

Windows 11 support

iOS support

M365/Outlook

Troubleshooting basics

Job description

• Desktop Support Technician supporting an onsite enterprise device refresh/deployment initiative.
• Responsible for getting LVS employees fully operational on new Windows 11 endpoints and iOS devices, from provisioning through configuration and troubleshooting.

Day to Day:

• Deliver, replace, and upgrade Windows 11 endpoints and iOS devices.
• Provision new devices and assist employees with enrollment.
• Configure Wi-Fi, Azure MFA, SSO, M365, and Outlook.
• Back up and migrate iOS data through OneDrive.
• Verify applications, configurations, and peripherals are working.
• Troubleshoot deployment issues and elevate when necessary.
• Collect, tag, document, and process old devices.

Must Haves:

• Windows 11 support
• iOS/iPhone support
• M365/Outlook
• Basic application/peripheral troubleshooting

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.