Desktop Support Technician

Davita Inc.; Frankfort (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology service provider seeks onsite Desktop Support Technicians in Frankfort, KY. Responsibilities include customer service, technical support, and troubleshooting. Ideal candidates will have strong customer service skills and experience with hardware/software issues. Competitive pay and benefits are offered.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Paid Time Off

Qualifications

• Strong customer service and interpersonal skills.
• Experience with hardware and software troubleshooting.
• Ability to provide remote and onsite technical support.

Responsibilities

• Deliver excellent customer service and effective communication.
• Configure, set up, and install computer equipment.
• Troubleshoot and resolve hardware and software issues.

Skills

Customer service

Technical troubleshooting

Interpersonal skills

Operating systems knowledge

Basic networking

Job description

We are seeking knowledgeable, experienced technicians with strong customer service skills to join our team as onsite Desktop Support Technicians. In this role, you will work directly with end users, providing technical support, troubleshooting, and equipment installation in a primarily Windows-based environment. The ideal candidate will also have basic network troubleshooting skills.
Responsibilities:
* Deliver excellent customer service and effective communication
* Configure, set up, and install computer equipment
* Troubleshoot and resolve hardware and software issues
* Manage support tickets efficiently
* Work effectively under pressure in a fast-paced environment
Qualifications:
* Strong customer service and interpersonal skills
* Experience with hardware and software troubleshooting
* Ability to provide remote and onsite technical support
* Familiarity with managing user accounts and permissions
* Knowledge of operating systems and basic networking
Experience Level: Intermediate-level candidates are preferred, but junior-level applicants with strong technical knowledge and communication skills will also be considered.
*Pay and Benefits*
The pay range for this position is $19.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Frankfort,KY.
*Application Deadline*
This position is anticipated to close on Jun 13, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.