Desktop Support Technician

TEKsystems; Kentucky; On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability

Health Savings Account

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems in Columbus, OH is seeking a customer-focused Deskside Support Technician to join our IT support team. You will provide Level I & II desktop help for Windows 10/11 and Mac OS, troubleshoot hardware and software, and help deploy new systems in a fast-paced environment.

You will manage Active Directory tasks, support Office 365, and handle tickets in ServiceNow while working onsite and collaborating with colleagues across locations.

Qualifications

• 2–3 years IT support experience (desktop/hardware/software).
• Proficiency in Windows 10/11, Office 365, Active Directory, ServiceNow, imaging/deployment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills for client-facing interactions.
• High school diploma (technical certifications preferred).

Responsibilities

• Provide Level I & II desktop support for Windows 10/11 and Mac OS.
• Troubleshoot hardware, software, VPN, and peripheral issues.
• Manage imaging and deployment of new systems.
• Perform Active Directory administration (password resets, GPO).
• Support Microsoft Office 365, including Exchange/Outlook troubleshooting.
• Maintain and upgrade systems to keep standard business apps running.
• Resolve virus/malware issues and perform system clean-ups.
• Manage service tickets using ServiceNow.
• Assist with hardware distribution to nationwide locations.
• Maintain hardware/software inventory and perform warranty service tasks.
• Collaborate with team members and provide occasional technical guidance.

Skills

Windows 11

Office 365

O365

M365

Intune

Azure

Active Directory

Service desk

Hardware support

Imaging equipment

ServiceNow

Support

Customer service

Troubleshooting

MAC

A+ Certification

Network+

Dell Hardware

Education

High school diploma

Tools

ServiceNow

Imaging deployment

Job description

Job Description

Description

We are seeking a customer-focused Deskside Support Technician to join our IT support team in Columbus, OH. This position will provide Level I & II support for desktops, laptops, and related hardware/software, working directly with end users to troubleshoot and resolve issues quickly.

Key Responsibilities

• Provide Level I & II desktop support for Windows 10/11 and Mac OS
• Troubleshoot hardware, software, VPN, and peripheral issues
• Manage imaging and deployment of new systems
• Perform Active Directory administration (password resets, GPO)
• Support Microsoft Office 365, including Exchange/Outlook troubleshooting
• Maintain and upgrade systems, ensuring standard business applications and peripherals are operational
• Resolve virus/malware issues and perform system clean‑ups
• Manage service tickets using ServiceNow
• Assist with hardware distribution to nationwide locations
• Maintain hardware/software inventory and perform warranty service tasks
• Collaborate with team members and provide occasional technical guidance

Skills

Windows 11, Office 365, O365, M365, intune, Azure, Active Directory, Service desk, Hardware support, Imaging equipment, servicenow, Support, Customer service, Troubleshooting, MAC, A+ Certification, Network+, Dell Hardware

Top Skills Details

Windows 11,Office 365,O365,M365,intune,Azure,Active Directory,Service desk,Hardware support,Imaging equipment,servicenow

Additional Skills & Qualifications

• 2–3 years IT support experience (desktop/hardware/software)
• Proficiency in Windows 10/11, Office 365, Active Directory, ServiceNow, imaging/deployment
• Strong troubleshooting and problem-solving skills
• Excellent communication skills for client-facing interactions
• High school diploma (technical certifications preferred)

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Columbus, OH.

Pay and Benefits

The pay range for this position is $25.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbus,OH.

Application Deadline

This position is anticipated to close on Aug 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all appli

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all appli