Desktop Support Technician

TEKsystems; Maryland; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

PTO / Vacation

Job summary

TEKsystems in Columbia, MD is seeking two Desktop Support Technicians for a 6-12 month contract, with potential to convert to full-time. The team supports caregivers, patients, and staff nationwide, handling Tier 1-3 desktop issues and remote assistance, while also providing hands-on support on-site at the corporate campus in Columbia.

Candidates should be comfortable imaging, deploying devices, and using AD/Entra ID, PowerShell, and Intune. This on-site role requires five days per week.

Qualifications

• Experience with Active Directory and Entra ID (Group Policy, PowerShell, Intune).
• Desktop support for laptops/tablets in a healthcare environment is ideal.
• Ability to work on-site at corporate campus in Columbia, MD.

Responsibilities

• Provide Tier 1-3 desktop support and remote assistance.
• Escalate complex tickets to higher level teams as needed.
• Deploy and replace devices; imaging and setup.
• Support Lenovo Tab K12 deployments for caregivers and staff.

Skills

Desktop support

Troubleshooting

Hardware

Customer service

Tools

Active Directory

Entra ID

PowerShell

Intune

Job description

Job Description

Description

Our customer is looking for 2 Desktop Support Technicians to join their team. It's slated as a 6-12 month contract with the possibility to go full-time.

They is in the process of deploying Lenovo Tab K12 devices to their caregivers in the field.

This team consists of 7 Technicians providing Tier 1-3 desktop support. This team handles the escalation of tickets from the Outsourced Service Desk and provides remote support to all the users (caregivers, patients, employees) across the entire U.S. They will also provide hands‑on support for all the users on‑site at the Corporate campus in Columbia, MD.

This position will be on‑site 5 days/week in Columbia, MD at their Corporate Campus.

• Don’t do day‑to‑day stuff – removed from end user tasks
• Candidates interviewed last year didn’t have much depth – initial screening was 30 mins, but then in the follow up interview there wasn’t anything below the surface
• Example: asked simple networking question – device was working yesterday, can’t connect to internet today – what would you do?
• Answer: Reboot device and if that didn’t work they would ask their supervisor
• Someone left their team a month ago – potentially 2 openings

Environment

• Predominantly Microsoft shop – Lenovo laptops
• Moved aways from desktops, mostly laptops and tablets
• Very small footprint w/Apple Mac devices
• Lots of Google Chromebooks
• Place a Chromebook in every patient’s home
• 8-9k Chromebooks in the field

Very specific use case – runs 1 app = Skilled Notes

• Most have SIM cards so they can have data connectivity
• Navigating using E‑SIM cards in some
• Piloting multi‑carrier SIM cards
• Lots of patients live in rural areas with poor connection

Day to Day

Common issues are w/Chromebooks and Skilled Notes App for caregivers

Deployments – roughly 30-40/week w/ replacements and new hires

• Team tries to avoid silo work – works more on a rotation so that everyone stays fresh with all aspects of the team
• Different rotations –
• Build room – imaging
• Work room – hands on w/devices (2 techs in there – usually where new tech starts) - Decom work w/older devices
• Deployment room (2 techs)
• Doesn’t take into account Chromebook deployments – usually 100/week
• 2 techs in the deployment room so that users can fire up their device and go and don’t have issues
• Corporate campus – roam the campus, provide white glove service, hands‑on troubleshooting issues
• 2-4 techs working tickets from service desk or elsewhere for all remote users around the country
• Training for new tech = couple weeks in each room before they join the formal rotation
• Experience with Active Directory and Entra ID (Group Policy, PowerShell, Intune)

Skills

Desktop, Support, Troubleshooting, Hardware, Customer service

Job Type & Location

This is a Contract to Hire position based out of Columbia, MD.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbia,MD.

Application Deadline

This position is anticipated to close on Aug 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an eq