Helpdesk Support Technician

TEKsystems; Tennessee; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Plan

Life Insurance

Job summary

TEKsystems in Powell, TN is seeking a helpdesk support technician for contract work handling customer and problem information in the ticketing system. You will update, verify, and close tickets, delivering excellent local and remote support while collaborating with the team.

Responsibilities include account setup, reporting, printer setup, and occasional travel to remote facilities. On-call duties and vendor coordination are required; the role is fully onsite in Powell, TN.

Qualifications

• Experience providing helpdesk support and resolving hardware/software issues.
• Familiarity with ticketing systems and incident handling processes.
• Strong attention to detail and teamwork.

Responsibilities

• Record customer and problem information into the ticketing system.
• Update tickets with entries and close tickets after verification with end user.
• Provide excellent customer service for local and remote users.
• Set up new user accounts and printers; run and distribute reports.
• Administer LAN/WAN concepts and Mobile Device Management basics.
• On-call availability for after-hours support and maintenance.
• Coordinate with vendors as needed and assist with network/OS testing.

Skills

Help desk support

Help desk

Support

Troubleshooting

Service desk

Active directory

Technical support

Ticketing system

Office 365

Job description

Job Description

We are seeking a helpdesk support tech to records customer and problem information into the Ticketing system. Updates tickets with appropriate entries and closes tickets with resolution after verifying with end user through verbal or email follow up. Provides excellent customer service by solving hardware and software problems to all computer users both locally and remote. The candidate must be able to have excellent attention to detail, and the ability to work collectively with the team.

Responsibilities include:

• Records customer and problem information into Kaseya Ticketing system. Updates tickets with appropriate entries and closes tickets with resolution after verifying with end user through verbal or email follow up.
• Provides excellent customer service by solving hardware and software problems to all computer users both locally and remote.
• Sets up new accounts.
• Runs, prints and distributes reports.
• Setup up printers and print queues in various systems.
• Travels to remote facilities as necessary.
• Administer phone system, voice mail systems and perform adds, moves, and changes as necessary. Works with outside vendors as necessary.
• Test and install networking and operating system software, software applications and hardware.
• Prioritizes own workload and manages customer expectations.
• Basic understanding of the LAN/WAN administration role of the business and how the LAN/WAN administration processes affect the business users.
• Administers Mobile Device Management software through design, development and deployment.
• Requires being “on call” for any after hour problems and or scheduled maintenance that may occur.

Skills

Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory, Technical support, Ticketing system, Office 365

Top Skills Details

Help desk support,Help desk,Support,Troubleshooting,Service desk,Active directory,Technical support

Additional Skills & Qualifications

Working hours for this opportunity are M-F 8:00 a.m. to 5:00 p.m. The candidate must be able to have excellent attention to detail, and the ability to work collectively with the team. The ideal candidate will be responsible for providing technical support and excellent customer service to associates needing technical assistance.

Job Type & Location

This is a Contract position based out of Powell, TN.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefitsEmployee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Powell,TN.

Application Deadline

This position is anticipated to close on Aug 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us fo