Desktop Support Technician

GTN Solutions; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

GTN Solutions in Jacksonville, FL is seeking an IT Support Technician to manage hardware and software deployments, imaging devices, and routine maintenance across workstations, printers, and mobile devices. You will track inventory, handle shipping/receiving, and resolve user issues while supporting tickets in ServiceNow.

You will assist with escalations and adapt to different management styles, demonstrating initiative and reliability in a fast-paced IT environment.

Qualifications

• Experience installing and maintaining hardware and software across diverse devices.
• Ability to image desktops, laptops, and other endpoints for deployment.
• Troubleshooting, parts replacement, and basic system upgrades as needed.

Responsibilities

• Imaging devices such as desktops, laptops, and other endpoints.
• Manage shipping/receiving and dispatch of devices to users.
• Track hardware inventory and resolve user issues.
• Handle tickets in ServiceNow promptly.
• Assist with technical escalations during service delivery.

Skills

Hardware support

Software deployment

Imaging devices

Troubleshooting

Inventory management

Customer service

Self-motivation

Tools

ServiceNow

Job description

• Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
• Imaging devices, including desktops, laptops, and other devices as needed.
• Handle IT shipping/receiving and dispatch of devices to users.
• Track hardware inventory, handle any issues and find resolutions for users.
• Handle tickets in ServiceNow in a timely manner.
• Assist in resolving technical escalations that arise during service delivery.
• Be highly adaptable and a self-starter.
• Work well with different types of management styles.