Desktop Support Technician

CCS Global Tech; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

A technology service provider in the United States is looking for experienced PC Technicians. The role requires excellent problem-solving and customer service skills, extensive knowledge of desktops, software applications, and network systems. Responsibilities include installing and maintaining PCs, troubleshooting hardware issues, and managing software licensing. A minimum of three years' experience is required. This position emphasizes proactive service and efficient resource use.

Qualifications

• At least three years of previous experience working as a PC Technician.

Responsibilities

• Installing, configuring and maintaining desktop and laptop PCs.
• Troubleshooting and repairing hardware and network connectivity issues.
• Maintaining software inventory and managing licensing.

Skills

Problem-solving

Customer service skills

Experience with desktop hardware

Software applications

Operating systems

Network connectivity

Job description

PC Technicians need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. This position must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. PC Technicians may be required to provision and maintain mobile devices (NIPR, SIPR and Gray).

Typical duties include:

• Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
• Installing and configuring application and operating system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Removing old equipment and performing data migration to new machines
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Analyzing and making recommendations for hardware and software standardization

Educational Requirements: None

Certification Requirements:

• DoDD 8570.01-M IAT I *

Experience Requirements:

• At least three years of previous experience working as a PC Technician