Desktop Support Technician

Pomeroy; Irvine (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Pomeroy is seeking an onsite IT Support Technician in Irvine, CA to deliver deskside end-user support and ensure high-quality service to clients.

The role requires 1–2 years of help desk experience, strong communication, and reliable transportation. Responsibilities include ticket response, AV assistance, asset management, and collaborating with Level 3 teams.

Qualifications

• 1–2 years help desk experience required.
• Demonstrates excellent verbal communication and writing skills.
• Demonstrates good customer service skills and motivation.

Responsibilities

• Identifies, researches, and resolves technical problems.
• Responds to tickets and escalations
• Provide walk in support on-site to end users
• Assist with AV Support as necessary
• Provide Smart hands assistance to Level 3 support teams (Networking, AV, etc.)
• Assist with asset disposition
• Organize, track, and update Assets accordingly (Asset Management)
• 2nd POC for escalated/expedited requests
• Assisting with on-site projects for the client
• Assisting with acquisition of new business with the client
• Assisting with back office related tasks (Account management, etc.)

Skills

Help desk experience

Customer service

Verbal & written communication

Reliability

Basic computer skills

CompTIA A+ (preferred)

Education

CompTIA A+ certification (preferred)

Tools

Microsoft Word

Excel

Access

Outlook

Web-based applications

Job description

We are currently seeking an onsiteIT Support Technicianin Irvine, CA. TheIT Support Technicianwill provide deskside support to business end users. This role core function is to provide top of the line service to end users and the client to ensure we are meeting their service needs.

Schedule: Monday thru Friday, 2pm to 11pm PT

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.

• Identifies, researches, and resolves technical problems.
• Responds to tickets and escalations
• Provide walk in support on-site to end users
• Assist with AV Support as necessary
• Provide Smart hands assistance to Level 3 support teams (Networking, AV, etc.)
• Assist with asset disposition
• Organize, track, and update Assets accordingly (Asset Management)
• 2nd POC for escalated/expedited requests
• Assisting with on-site projects for the client
• Assisting with acquisition of new business with the client
• Assisting with back office related tasks (Account management, etc.)

Minimum Knowledge, Skills and Abilities Required:

• 1-2 years help desk experience required
• Basic computer skills required
• CompTIA A+ preferred
• Demonstrates excellent verbal communication and writing skills.
• Demonstrates good customer service skills and motivation.
• Must be responsible and dependable.
• Must have reliable transportation.
• Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications.
• Ability to work well with various people from staff to high-level administrators.

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.

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Position Type

Location

Irvine, CA

Area of Interest

IT

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