Desktop Support Technician

F2Onsite; Fort Lauderdale (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading IT field services company seeks an L1 End User Support Technician for a long-term project in Fort Lauderdale, FL. The role involves assisting users with hardware and software troubleshooting, ticket creation, and maintaining professional communication on-site. Excellent communication skills and troubleshooting experience are essential for success in this role.

Responsibilities

• Assist users by creating tickets for issues.
• Perform hardware and software troubleshooting.
• Guide users in creating incidents or service requests.

Skills

Laptop hardware troubleshooting

Software and application support

Strong communication

Customer service skills

Experience with ticketing systems

Tools

Standard toolkit

Job description

We are looking for an L1 End User Support Technician for a long-term project based on-site in Ft. Lauderdale, FL, working five days per week (Monday–Friday, 8:00 AM – 5:00 PM, with a 1-hour unpaid lunch).

• Location: On-site in Ft. Lauderdale
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM (1-hour unpaid lunch)
• Hours: Approximately 8 hours per day, 40 hours per week (not to exceed without prior approval from WO Manager and our Client)
• Project Duration: Long-Term Assignment

Job Responsibilities:

This is an End User Support role where the technician will assist users by creating tickets to document issues and performing hardware and software troubleshooting.

For more complex issues requiring further troubleshooting at a user's desk or conference room, the technician will guide the user in creating an appropriate Incident or Service Request, ensuring the responsible team addresses the issue through standard support channels.

Required Skills & Experience:

• Laptop hardware troubleshooting
• Software and application support
• Strong communication and customer service skills
• Experience with ticketing systems

Additional Expectations:

• Professionalism & Communication: Maintain a professional demeanor and open communication on-site. Any issues, late arrivals, or concerns must be reported immediately to both the site contact and WO Manager.
• Required Tools: Standard toolkit
• On-Site Identification: Please identify yourself as an NSC Global Technician while on site.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. We perform services on computers, printers, point of sale systems, servers, and other hardware technologies—including installations, migrations, deployments, and break/fix. Learn more at F2onsite.com.

Our Focus:

Hardware support for Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US working onsite at customer locations—providing hardware break/fix services, data migration, computer installation, printer movement, server and POS system installation and repair. We handle thousands of service calls weekly, aiming to get our customers up and running efficiently. We specialize in various technologies, projects, desktop support, and more.

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Desktop Support Technician • Fort Lauderdale, FL, US