Desktop support Technician- Onsite

Ovationwps; Miami (FL); On-site; USD 50,000 - 55,000; Full time

Job summary

A leading IT services company is seeking a Deskside Support Technician for their Miami office. The role involves providing technical assistance to users, troubleshooting hardware and software issues, and managing assets. This entry-level position offers an excellent opportunity to gain hands-on experience in a dynamic environment.

Qualifications

• Entry-level position requiring basic understanding of desktop support.
• Experience with Windows & Mac OS desired.
• Ability to document incidents and assist in technical troubleshooting.

Responsibilities

• Acts as first point of contact for technical assistance.
• Setup and configure desktops, laptops, and peripherals.
• Document and record incidents in ticketing system.

Skills

Troubleshooting

Technical Support

Windows OS

Mac OS

Customer Service

Job description

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Deskside Support Services

The Onsite technician responsibilities include:

• Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.

Job Description

• Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.
• Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS
• Setup and configuration of end user desktops, laptops, hardware, software, printers, mobile phones, and peripherals.
• Guide users with step-by-step instructions on installing applications.
• Document and record incidents, service requests, and their resolutions in the internal ticketing system.
• Direct unresolved issues to the next level of support personnel.
• Help create technical documentation and manuals (KA) for known issues.
• Image and deploy Laptops/Desktops/Tablets to end users.
• Asset Management (stock level check, tracking, receiving, preparing, and shipment of assets).
• Coordinate office moves.
• Level 2 Technicians to provide White Glove support to identified onsite VIPs, including expedited device troubleshooting, proactive support, monitoring, health checks, and targeted training for executives.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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