Desktop Support Technician

Ovationwps; Miami (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading IT service company is seeking a Desktop Technician to provide local remote support in Miami. The ideal candidate will support hardware and software issues, engage with users and managers, and ensure operational consistency. Responsibilities include troubleshooting, installing software, and maintaining ticket updates. A Bachelor's Degree and relevant experience are required, as well as a customer-focused attitude and ability to adapt in a fast-paced environment.

Qualifications

• 2-3 years of Windows Desktop support experience required.
• CompTIA A+ or Microsoft Certified Professional certification desired.
• Experience with Active Directory and MS Office 365 preferred.

Responsibilities

• Provide day-to-day desktop support and troubleshoot hardware, software issues.
• Install, upgrade, and maintain operating systems and applications.
• Work with vendors to resolve complex AV issues.

Skills

Troubleshooting

Customer Service

Analytical Skills

Flexibility

Multi-tasking

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft Active Directory

Ticketing Systems

Mobile Device Management

Job description

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Job Description

Job Summary Desktop Technician will provide day to day local emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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