Desktop Support Technician

Cynet Systems Inc; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in Miami is seeking an IT Support Specialist to provide comprehensive technical support for hardware and software issues. The ideal candidate will have 3-5 years of experience in desk side support, a degree in IT, and strong communication skills. Responsibilities include troubleshooting operating systems and managing user accounts in Active Directory, ensuring excellent service to enhance user satisfaction.

Qualifications

• 3–5 years of experience in desk side support or IT support role.
• Experience supporting Microsoft Windows (Windows 10/11) and Microsoft Office Suite.
• Hands-on experience with hardware installation, configuration, and repair.

Responsibilities

• Provide hands-on technical support to end-users.
• Install, configure, troubleshoot, and maintain IT equipment.
• Document technical issues and resolutions accurately.

Skills

Problem-Solving

Communication

Analytical Skills

Education

Associate's or Bachelor's degree in Information Technology

Job description

Job Description:

• Hands-on experience with hardware installation, configuration, and repair (desktops, laptops, printers, etc.).
• Experience with Active Directory user and group management.
• Knowledge of IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
• Excellent communication (written and verbal) and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-centric approach with a strong commitment to service excellence.
• Ability to lift and move computer equipment as needed.
• Preferred Qualifications (Nice to Have):
• Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional - MCP).
• Experience with mobile device management (MDM) solutions.
• Familiarity with cloud-based productivity suites (e.g., Google Workspace).
• Basic scripting knowledge (e.g., PowerShell).

Key Responsibilities:

• Provide hands-on, in-person technical support to end-users for hardware, software, and network-related issues.
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
• Diagnose and resolve operating system issues (Windows, macOS), software applications, and network connectivity problems.
• Perform hardware upgrades, repairs, and replacements as needed.
• Manage user accounts, permissions, and access rights in Active Directory and other identity management systems.
• Assist with the deployment and migration of new hardware and software.
• Document technical issues, resolutions, and procedures in a timely and accurate manner.
• Provide training and guidance to users on IT best practices and new technologies.
• Collaborate with remote IT teams and external vendors to escalate and resolve complex issues.
• Maintain IT asset inventory and ensure accurate tracking of equipment.
• Participate in IT projects as required, including system upgrades, rollouts, and office moves.
• Ensure adherence to IT security policies and procedures.
• Respond to and resolve IT service requests and incidents within defined SLAs.
• Proactively identify and address potential IT issues to minimize downtime.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 3–5 years (or more) of experience in a desk side support or IT support role.
• Proficiency in troubleshooting and supporting Microsoft Windows operating systems (Windows 10/11) and Microsoft Office Suite (Microsoft 365).
• Experience with macOS operating systems is a plus.
• Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic network troubleshooting.
• Hands-on experience with hardware installation, configuration, and repair (desktops, laptops, printers, etc.).
• Experience with Active Directory user and group management.
• Knowledge of IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
• Excellent communication (written and verbal) and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-centric approach with a strong commitment to service excellence.
• Ability to lift and move computer equipment as needed.
• Preferred Qualifications (Nice to Have):
• Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional – MCP).
• Experience with mobile device management (MDM) solutions.
• Familiarity with cloud-based productivity suites (e.g., Google Workspace).
• Basic scripting knowledge (e.g., PowerShell).