Desktop Support Technician

Franklin Fitch; Detroit (MI); On-site; USD 45,000 - 75,000; Full time

Job summary

An innovative company is seeking a proactive Field-Based Desktop Support Technician to deliver exceptional IT support across multiple healthcare affiliate sites. This role requires a customer-focused professional with a strong background in Desktop Support and a solid understanding of networking fundamentals. You will be responsible for troubleshooting technical issues, maintaining compliance with HIPAA regulations, and ensuring optimal system performance. If you thrive in a dynamic field-based environment and have a passion for technology, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in Desktop Support or Field Support roles.
• Strong knowledge of Windows Server and Active Directory.

Responsibilities

• Deliver onsite desktop and network support to various affiliate locations.
• Diagnose and resolve technical issues related to Windows desktops and servers.

Skills

Desktop Support

Customer Service

Windows Server 2016/2019/2022

Active Directory

Group Policy

Networking Fundamentals

CompTIA A+

Network+

CCNA

Tools

Meraki APs

Office 365

Job description

We are seeking a Field-Based Desktop Support Technician to provide IT support across multiple healthcare affiliate sites. The role requires a proactive and customer-focused professional who can troubleshoot technical issues efficiently and support a variety of IT infrastructure components. The successful candidate will have MSP experience or a background in Healthcare IT support. Basic networking knowledge, including familiarity with Meraki APs, is a plus.

Responsibilities:

• Deliver onsite desktop and network support to various affiliate locations.
• Diagnose and resolve technical issues related to Windows desktops, servers, switches, and firewalls.
• Maintain and manage Active Directory (AD), Group Policy (GPO), and basic server configurations.
• Provide hands-on troubleshooting for Meraki APs and other network infrastructure.
• Collaborate with internal IT teams to ensure optimal system performance.
• Maintain compliance with HIPAA regulations and best practices in healthcare IT environments.
• Travel to affiliate sites across Pennsylvania and New York as needed.

Required Skills & Qualifications:

• 2-3 years of experience in Desktop Support, Field Support, or MSP Service Desk roles.
• Strong knowledge of Windows Server 2016/2019/2022.
• Experience with Active Directory, Group Policy, and Office 365.
• Familiarity with networking fundamentals (firewall setup, wireless APs, and switch management).
• Ability to work independently in a field-based role.
• Strong customer service and communication skills.
• Certifications such as CompTIA A+, Network+, or CCNA (preferred but not required).
• Valid driver’s license and reliable transportation.

Preferred Experience:

• Background in MSP environments or Healthcare IT support.
• Understanding of HIPAA compliance would be nice to have.