Desktop Support Technician

SISL Global; Detroit (MI); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Technician to join their team in Detroit. This role involves providing second-level technical support, troubleshooting hardware and software issues, and maintaining strong relationships with end users. The ideal candidate will have a background in information technology and a passion for customer service. You will play a crucial role in ensuring optimal performance of IT systems while collaborating with a dynamic team. If you are ready to make a difference in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Degree in IT or equivalent work experience required.
• Strong troubleshooting skills for hardware and software issues.

Responsibilities

• Provide second-level technical support for desktop/laptop issues.
• Troubleshoot Windows and Mac break/fix issues.
• Train and mentor junior support technicians.

Skills

Technical Support

Troubleshooting

Windows OS

Mac OS

Network Connectivity

Customer Relationship Management

Education

Associate or Bachelor's Degree in IT

Tools

Ticketing System

Job description

Partnering with Client Companies | Business Development | Client Relationship | Account Management | Delivery Management | Vendor Management

Key Responsibilities:

1. Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
2. Install, configure, and maintain operating systems, software applications, and system updates.
3. Perform root cause analysis to identify recurring technical problems and develop solutions.
4. Troubleshoot break/fix issues of Windows and Mac computers.
5. Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
6. Collaborate with IT team members on projects, upgrades, and implementations.
7. Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
8. Provide remote support and troubleshooting for users working from home or in the field.
9. Train and mentor junior support technicians as needed.
10. Ensure compliance with IT policies, security protocols, and best practices.
11. Perform routine maintenance and inspections to ensure optimal performance of equipment.
12. Build and maintain strong relationships with end users and ensure user satisfaction.

Qualifications:

• Associate or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Analyst

Industries

• IT Services and IT Consulting