Job Opportunity - Desktop Support Technician II US

Open Systems Inc.; Bangor (ME); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Desktop Support Technician II to provide essential support for PC hardware and software. This role involves troubleshooting, maintaining, and repairing computer systems while ensuring effective communication with users. Ideal candidates will have 3-6 years of experience and a strong customer service focus. Join a dynamic team in a mid-senior level position that offers the opportunity for growth and development in the IT sector. If you are passionate about technology and enjoy helping others, this role is perfect for you.

Qualifications

• 3-6 years’ experience supporting technology.
• Ability to lift up to 50 lbs and navigate between buildings.

Responsibilities

• Support PC hardware and software, including user account management.
• Document, maintain, upgrade, or replace hardware and software systems.

Skills

Deskside Support

Customer Service

Troubleshooting

PC Hardware Support

Software Support

Job description

Job Opportunity - Desktop Support Technician II US

Be among the first 25 applicants - posted 1 month ago

Job Title: Desktop Support Technician II

Location: 534 Griffin Road, Bangor, ME 04401

Duration: 2-3 months (Contract to Hire)

Requirements: US Citizenship or Green Card required

Description

Candidates should have 3-6 years’ experience supporting technology. They should be able to confidently and safely lift up to 50 lbs and navigate between buildings and the production floor to support users.

Responsibilities include supporting PC hardware and software, providing hands & feet support for server and network (a plus), supporting mobile data plans, networks, and devices (a plus). Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports user account management including rights, security, and system groups. Trains employees, identifies and repairs product failures, and orders parts as needed. Tracks network connection issues back to switches. Escalates unresolved issues. Represents CompuCom professionally and communicates effectively with customers and colleagues. Responds to routine technical questions and requests for information.

Top Skills: Deskside Support, Customer Service

Who We Are

Open Systems Inc. (OSI), founded in 1994, provides IT solutions and staffing services across the U.S. Our office is located at 6495 Shiloh Road, Ste 310, Alpharetta, GA 30005. We offer contract, contract-to-hire, and direct hire staffing services. Our technical recruiters specialize in screening, sourcing, and interviewing candidates to match technical requirements and cultural fit.

Contact Open Systems, Inc. via website, phone, or email. We look forward to hearing from you!

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Staffing and Recruiting

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