Desktop Support Technician

Pomeroy; Washington (Washington County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to join their team. In this role, you will be the first line of support for users, addressing technical issues and ensuring smooth operation of desktop systems and applications. You will work closely with various departments and vendors to provide effective solutions and maintain technical infrastructure. This position offers a dynamic environment where your problem-solving skills will shine, and your contributions will have a significant impact on the organization. If you are passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• Experience in technical support and troubleshooting.
• Ability to manage and maintain user systems and applications.

Responsibilities

• Identify and resolve technical problems for users.
• Respond to help desk tickets and provide timely support.
• Serve as liaison to external partners and vendors.

Skills

Technical Support

Problem Resolution

Windows Desktop Support

MS Office Suite

Customer Service

Education

High School Diploma

Associate's Degree in IT

Tools

Desktop Hardware

Printers and Scanners

Ticketing System

Job description

Description

Core Function:

Work to assist staff to resolve technical issues and provide courteous and knowledgeable assistance with questions. Phone support provides 1st level support for the Help Desk, including research and resolution for technical problems. They serve as the primary contact for solving, assigning, and escalating tickets properly and escalate calls to 2nd tier support as needed.

All resources maintain, troubleshoot, and repair technical infrastructure including: desktop hardware, operating systems, applications, and office systems. Serves as the first line of support for all user IT support issues within an area and works with available resources, hardware, and software vendors to provide effective solutions, break/fix, and problem resolution. Works as remote hands and onsite resource for other IT departments.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position.

1. Identifies, researches, and resolves technical problems.
2. Responds to help desk tickets, telephone calls, email, and personnel requests for technical support.
3. Tracks and monitors the problem to ensure a timely resolution.
4. Manage user systems, applications, and office productivity applications: maintain, repair, or upgrade desktops, laptops, printers, scanners, copiers, and fax machines; support Windows desktop and applications (MS Office Suite), install vendor critical and security patches and updates.
5. Provide support for all user IT support issues and work with available resources, hardware, and software vendors to provide effective solutions, break/fix, and problem resolution.
6. Serve as the IT Liaison to external partners, software, and hardware vendors for problem resolution, information gathering, system upgrades, and maintenance.

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