Desktop Support Technician

A3 Solutions, Inc.; Salem, Virginia, Cortez (OR, MN, CO); On-site; USD 40,000 - 65,000; Part time

Job summary

An established industry player is seeking a Desktop Support Technician to provide essential support in an enterprise environment. This role involves troubleshooting and repairing computer systems, maintaining user accounts, and assisting with hardware setups. Ideal candidates will have strong skills in Windows OS, Microsoft Office, and customer service. Join a dynamic team that values technical expertise and a customer-centric approach, where your contributions will directly impact the efficiency of operations and user satisfaction.

Qualifications

• Experience in supporting Windows OS and Microsoft Office Suite.
• Strong troubleshooting skills for hardware and software issues.

Responsibilities

• Support and maintain desktop systems and peripherals.
• Document and upgrade hardware and software systems.
• Provide excellent customer service and support.

Skills

Windows OS Support

Microsoft Office Suite

Troubleshooting

Customer Service

Hardware Repair

Network Support

WiFi and VPN Support

Job description

Desktop Support Technician

Position Type: Not a full-time position - backfill only.

Responsibilities:

1. Support Windows OS and Microsoft Office Suite in an enterprise environment, with direct interaction with end users.
2. Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
3. Provide desktop and network support.
4. Setup, configure, and add all hardware components.
5. Assist Corporate Desk Side Support technicians with large iMacs.
6. Document, maintain, upgrade, or replace hardware and software systems.
7. Support and maintain user account information, including rights, security, and system groups.
8. Train employees, identify, analyze, and repair product failures, and order or replace parts as needed.
9. Determine and recommend products or services that best fit customer needs.
10. Perform imaging and image recovery.
11. Perform break/fix repairs on desktops and laptops.
12. Install or reinstall various software packages and updates.
13. Support WiFi and VPN connections, including wireless devices.
14. Provide excellent customer service skills.