Desktop Support Technician

Audit-Tel Inc; Cincinnati (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Inverse Technology Solutions is looking for a Desktop Computer Support Technician in Cincinnati, Ohio. The successful candidate will support end-users and resolve technical issues related to desktop and laptop computers. Strong customer service and troubleshooting skills are essential for this role.

This is a full-time position requiring 1 to 2 years of technical support experience. The company offers benefits including health insurance, paid time off, and retirement plan.

Qualifications

• 1 to 2 years of experience in Desktop Support or related role.
• Ability to communicate technical information effectively.
• Must be detail-oriented and able to manage multiple priorities.

Responsibilities

• Respond to and resolve end-user technical support requests.
• Create and update support tickets in the ticketing system.
• Diagnose and troubleshoot issues with hardware and software.

Skills

Troubleshooting skills

Customer service skills

Knowledge of Windows operating systems

Experience with ticketing systems

Basic networking knowledge

Education

College preferred or High School

Tools

Microsoft 365

Active Directory

Job description

Desktop Computer Support Technician

Inverse Technology Solutions is seeking a full‑time Desktop Computer Support Technician in Cincinnati, Ohio. The successful candidate will provide technical support to end users, troubleshoot desktop and laptop computer issues, manage support tickets, and assist with hardware, software, and network‑related problems. This position requires prior technical support experience; however, a strong work ethic, excellent customer service skills, and a willingness to learn are equally important.

Key Responsibilities

• Respond to and resolve end‑user technical support requests in a timely manner.
• Create, document, track, and update support tickets through the company ticketing system.
• Diagnose and troubleshoot desktop, laptop, printer, software, and peripheral device issues.
• Install, configure, and maintain computer hardware, operating systems, and business applications.
• Provide support for Microsoft Windows environments, email systems, and common productivity software.
• Assist with user account administration, password resets, and access management.
• Escalate complex issues to appropriate technical teams when necessary.
• Maintain accurate documentation of incidents, resolutions, and support procedures.
• Support hardware deployments, upgrades, and workstation replacements.
• Provide exceptional customer service while communicating technical information to non‑technical users.
• Participate in after‑hours and on‑call support as required.

Skills and Qualifications

• Previous experience in Desktop Support, Help Desk Support, IT Support, or a related technical role.
• Strong troubleshooting and problem‑solving skills.
• Knowledge of Windows operating systems, Microsoft Office applications, and desktop hardware.
• Basic understanding of networking concepts, including TCP/IP, wireless connectivity, and printers.
• Experience with ticketing and incident management systems.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Detail‑oriented with the ability to follow established processes and procedures.
• Ability to work independently with minimal supervision while collaborating effectively within a team environment.
• Experience with Active Directory, Microsoft 365, and remote support tools is preferred.

Salary Range

Career Level Required

Experienced (Non‑Manager)

Experience Required

1 to 2 Years

Education Required

College preferred or High School

Job Type: Employee

Job Status: Full Time

Work Remotely: No

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay