Desktop Support Technician — On-Call, Bonus Pay

audittelinc; Cincinnati (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Retirement plan

Vision insurance

Job summary

audittelinc is seeking a full-time Desktop Computer Support Technician in Cincinnati, Ohio. This role involves providing technical support, managing support tickets, and troubleshooting issues on desktops and laptops.

Ideal candidates will have previous technical support experience. The position offers benefits including dental and health insurance, paid time off, and a retirement plan.

Qualifications

• Previous experience in Desktop Support, Help Desk Support, or IT Support.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows OS and Microsoft Office applications.

Responsibilities

• Respond to and resolve end-user technical support requests.
• Create, document, track, and update support tickets.
• Diagnose and troubleshoot desktop and laptop issues.

Skills

Troubleshooting

Customer service

Windows operating systems knowledge

Networking concepts understanding

Ticketing systems experience

Education

College preferred or High School

Tools

Active Directory

Microsoft 365

Remote support tools

Job description

audittelinc is seeking a full-time Desktop Computer Support Technician in Cincinnati, Ohio. This role involves providing technical support, managing support tickets, and troubleshooting issues on desktops and laptops.

Ideal candidates will have previous technical support experience. The position offers benefits including dental and health insurance, paid time off, and a retirement plan.