Desktop Support Technician

Jobs via Dice; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading client in Chicago is seeking a Desktop Support Technician to provide hands-on support for end-user technology. This entry-level role involves setting up and maintaining various devices while ensuring excellent customer service. Ideal candidates will have strong troubleshooting skills and a willingness to learn. The position covers support for multiple locations, making local travel necessary.

Qualifications

• 1-3 years of experience in desktop support or technical support.
• High school diploma required; technical certifications preferred.
• Working knowledge of Windows 10/11 and Microsoft Office.

Responsibilities

• Set up and configure desktops, laptops, and mobile devices.
• Troubleshoot and resolve hardware and software issues.
• Provide on-site support for conference room AV systems.

Skills

Troubleshooting

Customer Service

Communication

Networking Concepts

AV Equipment Support

Education

High school diploma

CompTIA A+, Network+ (preferred)

Job description

1 week ago Be among the first 25 applicants

Dice is the leading career destination for tech experts at every stage of their careers. Our client, CIMA, is seeking the following. Apply via Dice today!

NO C2C, 3RD PARTY VENDORS, REFERRALS, OR PARTNERSHIPS

Job Title: Desktop Support Technician

Reports To: IT Support Lead or Director of Technology

Primary Location: Chicago, IL (with support across Kansas City, St. Louis, and other markets as needed)

Position Summary

CIMA Consulting Group seeks a reliable and detail-oriented Desktop Support Technician to provide direct, hands-on support for end-user technology and select building systems. This role involves setting up and maintaining desktops, laptops, and mobile devices, as well as basic support for AV, security cameras, and access control hardware. The ideal candidate has strong troubleshooting skills, a customer-first mindset, and a willingness to learn and support a range of systems.

Key Responsibilities

• Set up and configure desktops, laptops, and mobile devices for new and existing employees
• Troubleshoot and resolve hardware, software, and peripheral issues, including printers and monitors
• Install and maintain standard software packages (Windows OS, Microsoft Office, etc.)
• Manage imaging and device deployment using tools like Autopilot or equivalent
• Provide on-site support for conference room AV systems and amenity space technology
• Perform basic maintenance and reboots for security cameras, monitors, and NVRs
• Support physical troubleshooting of access control hardware (e.g., badge readers, door strikes)
• Coordinate with IT and security vendors for escalations or equipment servicing
• Accurately document Helpdesk ticket resolutions and technical issues
• Track IT assets, hardware deployments, and inventory status
• Troubleshoot Wi-Fi and local network connectivity issues at the desktop level
• Ensure excellent customer service and clear communication during all support interactions
• Perform other duties as assigned
  
  

Qualifications

• 1 3 years of experience in desktop support, technical support, or field service
• High school diploma required; technical certifications (CompTIA A+, Network+, or similar) preferred
• Working knowledge of Windows 10/11 and Microsoft Office applications
• Basic understanding of networking concepts, including IP addressing and Wi-Fi connectivity
• Experience supporting AV equipment, surveillance systems, or access control is a plus
• Excellent troubleshooting, communication, and customer service skills
• Ability to lift and install IT and low-voltage equipment (up to 50 lbs)
• Valid driver s license and reliable vehicle required; must be able to travel locally as needed
  
  

CIMA Consulting Group is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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